Cisco Jabber

Cisco Jabber Support Jobs

5 jobs found

10d ago

Desktop Support Technician

Ovation Workplace Services Portland, OR

Portland, OR

10d ago

$20 - $23/hr Full time Active Directory Application Support Cisco Jabber

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Job Description

Ovation Workplace Services is seeking a Desktop Support Technician to provide first- and second-level technical support across local and remote IT environments. In this onsite role in Portland, OR 97218, you will help keep end users productive by troubleshooting hardware, software, and application issues, documenting incidents in an IT ticketing system, and escalating when needed to support established SLAs.

The position covers Windows-focused support, foundational macOS assistance, and enterprise application and endpoint support. You will also coordinate with vendors when issues involve complex audio/visual equipment, and you will communicate clear status updates to users and stakeholders throughout the lifecycle of each open incident.

What you’ll do

Provide first- and second-level technical support for hardware, software, and application issues via phone, remote tools, and on-site assistance.
Log, track, and maintain accurate documentation for incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, currently including Windows 10 and Windows 11, plus Microsoft Office 365.
Provide foundational support for macOS users on Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance for computers, laptops, and printers to support operational reliability.
Complete remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Deliver timely, professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad set of IT needs.
Perform other duties assigned by management to support departmental and organizational objectives.

Required experience

Walk - Up Desk: 1 year (Required)
Desktop support: 3 years (Required)
ServiceNow: 3 years (Required)

Minimum requirements

Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education, training, and directly related work experience.
Minimum experience: 18 months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows environments, including Windows 10 and/or Windows 11.
Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and troubleshooting skills, with the ability to manage multiple priorities and work independently while meeting SLAs.
Excellent verbal and written communication skills for explaining technical information to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to evolving technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response.

Technologies you’ll work with

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Active Directory, Group Policy Objects (GPOs)
iOS, Android, mobile device management (MDM)
Helpdesk ticketing systems
Enterprise antivirus, endpoint protection solutions
Enterprise encryption solutions
Windows device management via Active Directory

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Preferred certifications

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

Work environment and physical requirements

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift or move IT equipment up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Primarily performed in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

Location: Portland, OR 97218 (onsite) | Pay: USD 20-23 per hour

Education/Experience Note: Associate's or Bachelor's degree is listed as the education minimum, and the role also requires 18 months of hands-on desktop support or help desk experience.

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12d ago

Desktop Support Technician

Ovation Workplace Services Beaverton, OR

Beaverton, OR

12d ago

$20 - $24/hr Full time Active Directory Application Support Cisco Jabber

Apply Now

Job Description

Desktop Support Technician role providing first- and second-level IT support for end users across local and remote environments.

Responsibilities

Provide first- and second-level technical support for hardware, software, and application issues using phone, remote access tools, and on-site assistance
Log, track, and maintain accurate incident and service request documentation in the designated IT ticketing system
Install, configure, upgrade, and troubleshoot Windows operating systems, including Windows 10 and Windows 11
Support and troubleshoot Microsoft Office 365 (Microsoft 365)
Provide foundational support for macOS to assist Apple device users
Install, configure, and support enterprise applications including Cisco Jabber and other approved software
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices
Perform routine preventive maintenance on computers, laptops, and printers to support operational reliability
Complete remedial repairs for desktops, laptops, printers, and related peripheral equipment
Use diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues when required
Deliver timely, professional status updates to end users and stakeholders on open incidents and resolutions
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad range of IT needs
Perform other assigned duties in support of departmental and organizational objectives

Requirements

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education, training, and directly related work experience
Minimum eighteen (18) months hands-on experience in desktop support, help desk, or IT support capacity
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11
CompTIA A+ certification or equivalent vendor-neutral credential
Microsoft certification options: MCP, Microsoft 365 Fundamentals, or higher-level Microsoft certification
Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365
Experience installing, configuring, and troubleshooting PC and laptop hardware
Familiarity with enterprise antivirus and endpoint protection solutions
Experience with helpdesk ticketing systems and IT service management practices
Knowledge of MDM platforms supporting iOS and Android devices
Familiarity with enterprise encryption solutions and Windows device management via Active Directory
Strong analytical and problem-solving abilities with technical troubleshooting skills
Ability to manage multiple priorities, work independently, and meet established SLAs
Excellent verbal and written communication skills for conveying technical information to non-technical audiences
Commitment to high-quality customer service to internal stakeholders
Ability to adapt to rapidly evolving technology and shifting priorities
Willingness to work outside standard business hours, including evenings and weekends, for scheduled projects or emergency response as needed

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
iOS
Android
Microsoft Active Directory
Group Policy Objects (GPOs)
Mobile device management (MDM)
IT ticketing system
Helpdesk ticketing systems
Active Directory
Windows device management
Microsoft 365 Fundamentals
ServiceNow

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment and Physical Requirements

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds
May require bending, kneeling, or crouching to install or service equipment
Work is primarily performed in a standard office or data center environment with moderate noise levels
May be required to travel to or work at multiple organizational sites or client locations

Location: Beaverton, OR (onsite) | Compensation: $20 - $24 per hour | Experience (minimum): 1 year

Walk - Up Desk: 1 year (Required)
Desktop support: 3 years (Required)
ServiceNow: 3 years (Required)

View full job page →

1mo ago

Desktop Support Technician

Ovation Workplace Services Saratoga Springs, NY

Saratoga Springs, NY

1mo ago Closed

$40k - $50k/yr Full time Active Directory Application Support Cisco Jabber

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Ovation Workplace Services is hiring a Desktop Support Technician to provide reliable, hands-on help for both local and remote users in Saratoga Springs, NY. In this on-site role, you will handle first- and second-level troubleshooting, document incidents in an IT ticketing system, and support day-to-day technology across Windows, macOS fundamentals, enterprise applications, and peripherals while maintaining established SLAs.

What you’ll do

Provide first- and second-level technical support for end users covering hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11, along with Microsoft Office 365.
Offer foundational support for macOS users supporting Apple device environments.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved organization software.
Support and troubleshoot peripherals and endpoints such as printers, desktop computers, laptops, and authorized related devices.
Perform routine preventive maintenance on computers, laptops, and printers to support operational reliability.
Complete remedial repairs on desktops, laptops, printers, and associated peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors when complex audio/visual (AV) issues require additional expertise.
Provide timely, professional status updates to end users and stakeholders on open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

Requirements

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.
CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.
Proficiency in Windows, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills, including the ability to explain technical information to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to evolving technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response.

Technology

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory, Group Policy Objects (GPOs)
MDM, iOS, Android
Enterprise antivirus and endpoint protection solutions
Helpdesk ticketing systems, IT service management practices
Enterprise encryption solutions

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Employment type: Full-time (Job Type: Full-time). FLSA classification: Non-Exempt. Pay: $40,000.00 to $49,920.00 per year. Work location: In person.

Additional experience details

macOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Physical requirements and work environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily performed in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

View full job page →

1mo ago

Desktop Support Technician

Ovation Workplace Services Niskayuna, NY

Niskayuna, NY

1mo ago Closed

$40k - $50k/yr Full time Active Directory Application Support Cisco Jabber

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Ovation Workplace Services is seeking a Desktop Support Technician to provide dependable first- and second-level technical assistance across local and remote environments. In this onsite role in Niskayuna, NY, you will troubleshoot end-user hardware and software issues, document each case in the IT ticketing system, and coordinate escalations to support service level agreements.

This position focuses on resolving Windows and macOS user needs, installing and maintaining core productivity tools like Microsoft Office 365, and ensuring workstation readiness through preventive maintenance and repairs. You will also support mobile device management for iOS and Android devices within the enterprise environment and help coordinate vendor involvement for complex audio/visual challenges when needed.

Key Responsibilities

Provide first- and second-level technical support for end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11, along with the Microsoft Office 365 suite.
Provide foundational support for macOS to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers, and complete remedial repairs as needed.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues when required.
Provide timely, professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Apply working knowledge across networks, servers, audio/visual systems, smart devices, and telecommunications to support a range of IT needs.
Perform other duties as assigned by management to support departmental and organizational objectives.

Requirements

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum 18 months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows environments, including Windows 10 and/or Windows 11.
Proficiency in Windows, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and problem-solving skills with effective technical troubleshooting ability.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills for explaining technical topics to non-technical audiences.
Demonstrated commitment to high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Technologies

Windows 10, Windows 11
Microsoft Office 365 suite
macOS
Cisco Jabber
iOS, Android
Mobile device management (MDM)
Microsoft Active Directory
Group Policy Objects (GPOs)
Helpdesk ticketing systems
Enterprise antivirus, endpoint protection solutions
Enterprise encryption solutions

Education and Experience Details

MacOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Compensation and Benefits

Salary: USD 40,000 - 49,920 per year.

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

Work Environment and Physical Requirements

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

View full job page →

3mo ago

Desktop Support Specialist

Ovation Workplace Services Hebron, KY

Hebron, KY

3mo ago Closed

$18 - $23/hr Full time Active Directory Application Support Cisco Jabber

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

The Desktop Support Specialist provides frontline technical assistance across local and remote environments, handling hardware and software troubleshooting, incident documentation, and escalation to maintain SLAs and operational consistency across shifts.

Responsibilities

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain documentation for all incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems (Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Provide foundational macOS support for Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktops, laptops, and other authorized peripherals.
Perform routine preventive maintenance on computers, laptops, and printers to ensure reliability.
Conduct remedial repairs on desktops, laptops, printers, and related equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex AV issues as needed.
Provide timely status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, AV systems, smart devices, and telecommunications to support a broad IT footprint.
Perform other duties as assigned to support departmental and organizational objectives.

Requirements

Minimum of 1 year of related experience.
Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms for iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to manage multiple priorities, work independently, and meet SLAs.
Excellent written and verbal communication skills for conveying technical information to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects (GPOs)
Mobile Device Management (MDM)
iOS
Android
ServiceNow

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

Job Type

Full-time

Pay

USD 18.00 - 23.00 per hour

Work Location

Onsite - Hebron, KY

Experience

Auto Pilot: 1 year (Required)
Desktop Support: 3 years (Required)
ServiceNow: 1 year (Required)

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

View full job page →

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