Support Jobs in Saratoga Springs, NY

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Desktop Support Technician

Ovation Workplace Services Saratoga Springs, NY

Saratoga Springs, NY

Today

$40k - $50k/yr Full time Active Directory Application Support Cisco Jabber

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Job Description

Ovation Workplace Services is hiring a Desktop Support Technician to provide reliable, hands-on help for both local and remote users in Saratoga Springs, NY. In this on-site role, you will handle first- and second-level troubleshooting, document incidents in an IT ticketing system, and support day-to-day technology across Windows, macOS fundamentals, enterprise applications, and peripherals while maintaining established SLAs.

What you’ll do

Provide first- and second-level technical support for end users covering hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11, along with Microsoft Office 365.
Offer foundational support for macOS users supporting Apple device environments.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved organization software.
Support and troubleshoot peripherals and endpoints such as printers, desktop computers, laptops, and authorized related devices.
Perform routine preventive maintenance on computers, laptops, and printers to support operational reliability.
Complete remedial repairs on desktops, laptops, printers, and associated peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors when complex audio/visual (AV) issues require additional expertise.
Provide timely, professional status updates to end users and stakeholders on open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

Requirements

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.
CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.
Proficiency in Windows, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills, including the ability to explain technical information to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to evolving technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response.

Technology

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory, Group Policy Objects (GPOs)
MDM, iOS, Android
Enterprise antivirus and endpoint protection solutions
Helpdesk ticketing systems, IT service management practices
Enterprise encryption solutions

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Employment type: Full-time (Job Type: Full-time). FLSA classification: Non-Exempt. Pay: $40,000.00 to $49,920.00 per year. Work location: In person.

Additional experience details

macOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Physical requirements and work environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily performed in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

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