Drone Survey Support Jobs

1 job found

Today

Technical Support Specialist

Propeller Denver, CO

Denver, CO

Today

$60k - $73k/yr Full time Customer Service Customer Support Drone Survey

Apply Now

Job Description

Join Propeller as an entry-level Technical Support Specialist on the Global Support Team, supporting customers who use Propeller’s drone and ground control point (GCP) hardware plus cloud-based software. This hybrid role in Denver, CO helps you combine hands-on troubleshooting with customer care, backed by a structured onboarding plan and a team that includes Customer Success Managers and senior engineers.

Salary: USD 60,000 - 72,500 per year.

What you’ll do

Provide high-quality remote support for technical issues by managing inbound customer cases from initial contact through resolution or escalation.
Build proficiency in drone survey methodology and ground control points (GCPs), including diagnosing issues related to data capture and photogrammetry.
Help customers navigate the Propeller platform, including file uploads, troubleshooting basic data discrepancies, and reviewing site settings.
Collaborate with Customer Success Managers and senior engineers to understand the customer lifecycle and how hardware and software work together.
Maintain and grow the knowledge base by documenting solutions and common how-to questions.

What you bring

Experience with remote troubleshooting and resolving technical problems in hardware or software environments.
A genuine passion for helping people and experience in a customer-facing technical role.
Experience working remotely while maintaining high productivity, engagement, and responsiveness.
The ability to explain how-to steps clearly to users who may not be technical.
0-2 years of experience in a highly technical customer-facing role.
Comfort in a fast-paced environment with enthusiasm for quickly learning new technologies.
A data-driven approach with a bias toward action, and willingness to get hands-on in support.
A hospitality mindset: go above and beyond, take ownership of problems, and show empathy in every interaction.

Benefits that support your life

Fully paid employee United Platinum PPO medical, dental, and vision coverage.
20 days of paid vacation per year with no accrual or carryover cap.
3% non-elective employer contribution to 401(k).
Employee share options.
Professional development budget and leave.
Opportunity to take part in a mentorship program.
$100 USD monthly telephone and/or internet allowance.
Paid primary & secondary parental leave policies.
$275 USD one-time work from home setup budget, plus a laptop, monitor, mouse, and keyboard.

Nice to have

Personal experience with GPS technologies and photogrammetry.
Experience in GIS, surveying, or construction technology.
Knowledge of the construction, mining, or landfill industries.
Prior experience using Zendesk or another support ticketing platform.

Working model

Propeller operates on a hybrid model: two days per week in the Denver office. During onboarding, the company asks for four days in-office to provide the best possible training and support.

View full job page →

Get Drone Survey Support Jobs alerts

New Drone Survey Support Jobs, daily.