Technical Support Specialist

Join Propeller as an entry-level Technical Support Specialist on the Global Support Team, supporting customers who use Propeller’s drone and ground control point (GCP) hardware plus cloud-based software. This hybrid role in Denver, CO helps you combine hands-on troubleshooting with customer care, backed by a structured onboarding plan and a team that includes Customer Success Managers and senior engineers.

Salary: USD 60,000 - 72,500 per year.

What you’ll do

• Provide high-quality remote support for technical issues by managing inbound customer cases from initial contact through resolution or escalation.
• Build proficiency in drone survey methodology and ground control points (GCPs), including diagnosing issues related to data capture and photogrammetry.
• Help customers navigate the Propeller platform, including file uploads, troubleshooting basic data discrepancies, and reviewing site settings.
• Collaborate with Customer Success Managers and senior engineers to understand the customer lifecycle and how hardware and software work together.
• Maintain and grow the knowledge base by documenting solutions and common how-to questions.

What you bring

• Experience with remote troubleshooting and resolving technical problems in hardware or software environments.
• A genuine passion for helping people and experience in a customer-facing technical role.
• Experience working remotely while maintaining high productivity, engagement, and responsiveness.
• The ability to explain how-to steps clearly to users who may not be technical.
• 0-2 years of experience in a highly technical customer-facing role.
• Comfort in a fast-paced environment with enthusiasm for quickly learning new technologies.
• A data-driven approach with a bias toward action, and willingness to get hands-on in support.
• A hospitality mindset: go above and beyond, take ownership of problems, and show empathy in every interaction.

Benefits that support your life

• Fully paid employee United Platinum PPO medical, dental, and vision coverage.
• 20 days of paid vacation per year with no accrual or carryover cap.
• 3% non-elective employer contribution to 401(k).
• Employee share options.
• Professional development budget and leave.
• Opportunity to take part in a mentorship program.
• $100 USD monthly telephone and/or internet allowance.
• Paid primary & secondary parental leave policies.
• $275 USD one-time work from home setup budget, plus a laptop, monitor, mouse, and keyboard.

Nice to have

• Personal experience with GPS technologies and photogrammetry.
• Experience in GIS, surveying, or construction technology.
• Knowledge of the construction, mining, or landfill industries.
• Prior experience using Zendesk or another support ticketing platform.

Working model

Propeller operates on a hybrid model: two days per week in the Denver office. During onboarding, the company asks for four days in-office to provide the best possible training and support.