Embedded Firmware Support Jobs

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1d ago

Electronics Technician Help Desk Support Technician

Berg Company LLC Monona, WI

Monona, WI

1d ago

$18 - $24/hr Full time Customer Support Databases Electronics Troubleshooting

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Job Description

Monona, WI (onsite) full-time role with Berg Company LLC. This position combines customer-facing technical phone support with in-house factory bench repair work, troubleshooting, programming, and final testing of electro-mechanical equipment. You will partner with Production, Engineering, and Quality within a Wisconsin-based service department.

Compensation: $18.00 to $24.00 per hour

Benefits

Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Responsibilities

Provide technical phone support on Berg Products to Dealers and Direct Customers
Perform factory bench repairs on equipment returned for factory service
Support Production with troubleshooting, programming, and sub-assemblies as needed
Complete final testing of electro-mechanical equipment prior to shipment on orders
Handle other duties as assigned based on skills, abilities, and experience

Requirements

Ability to read and understand electronic schematics, wiring diagrams, and manuals for troubleshooting
Ability to read and understand mechanical schematics and drawings
Ability to hand solder both surface mount and through hole components
Ability to troubleshoot digital and analog circuits down to the component level
Experience using Digital Multimeters and oscilloscopes
Basic understanding of industrial controls and solenoids
Computer skills; familiarity with programming PCBs is a plus
Use of related tools and concepts: SQL, C++, and networking software
Familiarity with serial communications, Ethernet to Serial Devices, and firmware is ideal
Ability to work with minimal direct supervision
Wireless communication systems experience is a plus
Familiarity with pneumatic and basic hand tools
Phone support experience is a plus

Preferred Qualifications

Associate level or higher in Electronics or a related field
1-2+ years experience is a plus
IPC A-610 training is a plus, but not required
Previous phone technical support is a plus

Role Details

Job Type: Full-time
Work Location: In person
Education: Associate (Preferred)
License/Certification: Driver's License (Preferred)

Application Questions

Are you familiar with Serial Communications?
Are you familiar with Networking, and can you make serial and Cat5 cables?

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