Databases

Databases Support Jobs

11 jobs found

4d ago

Technical Support Engineer

Brinqa Remote 🌍 Remote

Remote

4d ago

Full time APIs Application Support Customer Support

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Job Description

Brinqa is hiring a Technical Support Engineer to troubleshoot complex production issues and drive issues to resolution for enterprise customers.

Responsibilities

Drive technical issue resolution for a portfolio of enterprise customers, managing cases from initial response through final resolution with strong timeliness and follow-through
Act as primary point of accountability for assigned accounts, providing clear, proactive communication to customers and internal stakeholders, especially on sensitive escalations
Investigate and resolve complex, ambiguous production incidents independently, partnering with Engineering or other teams when issues require deeper collaboration
Implement minor-to-moderate configuration changes in customer environments using internal knowledge base, tooling, and technical judgment to avoid unnecessary escalation
Produce clear incident summaries and root-cause explanations that customers and leadership can use confidently for next steps
Advocate for AI-assisted ways of working by evaluating and bringing forward new tools and ideas, and supporting adoption across the team
Support continuous improvement by sharing learnings so knowledge remains accessible beyond individual ownership
Represent the customer perspective internally and help prioritize issues that matter most to customers

Requirements

3+ years in a technical, customer-facing support or implementation role supporting enterprise B2B SaaS customers
Strong problem-solving skills with the ability to handle ambiguous, high-stakes issues independently using sound judgment
Excellent written and verbal communication for clear, professional updates to enterprise customers (including difficult or unfavorable outcomes)
Experience with graph databases (e.g. Neo4j), NoSQL data stores, or distributed SQL systems (e.g. Yugabyte), plus comfort working within modern SaaS applications
Working knowledge of Groovy or another object-oriented programming language; ability to read, navigate, and make minor-to-moderate code changes
Experience partnering with Operations and/or infrastructure functions to resolve issues beyond the application layer
Working knowledge of REST APIs and API-testing tools such as Postman
Ability to reproduce reported issues, document reproduction steps, and partner with Engineering to reach final resolution
Experience testing and validating code changes, bug fixes, product features, and customer-specific configuration changes before deployment
Genuine interest in AI and automation for improving efficiency, with a track record or strong enthusiasm for researching or adopting new tools
Strong ownership and reliability so customers and teammates trust that issues on your plate are being handled
Comfort operating in a fast-paced, high-accountability environment where customer trust and commitments matter
BS in Computer Science, Computer Engineering, Information Technology, or a related discipline (preferred)

Technologies

Neo4j
Yugabyte
Groovy
REST APIs
Postman

And ideally

Background in cybersecurity, GRC, or vulnerability management
Experience mentoring or upskilling teammates on new tools or ways of working
Prior experience in a hybrid support and technical-implementation capacity

Location & Coverage

Remote (remote)
Primary support coverage: Central and Pacific US time zones

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5d ago

Technical Support Engineer

Plaid New York, NY

New York, NY

5d ago

$74k - $110k/yr Full time APIs Customer Service Customer Support

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Job Description

Technical Support Engineer at Plaid in New York, NY (hybrid) handles customer issues from initial symptom to resolution, troubleshoots with internal tools, and coordinates with product and engineering teams.

Responsibilities

Respond to 10-12 customer tickets per day in Zendesk while upholding quality standards.
Troubleshoot customer issues using internal tools and documentation, and escalate to Engineering or Partnership teams as needed.
Collaborate on cross-team projects with other Technical Support Engineers to improve processes for customers and internal teams.
Contribute to brainstorming sessions and drive project execution in areas such as tooling, documentation, and process improvements.
Assist GTM teams with customer escalations as required.
Collaborate with EPD teams on issue resolution.

Requirements

2+ years of experience in a customer-facing role.
6+ months of experience with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python).
Familiarity with ticketing systems and tools (Zendesk, Jira) and data visualizations (Mode).
Preferred: 6+ months of experience supporting technical projects and/or process improvements.
Genuine interest and passion for support with a commitment to delivering a world-class customer experience.
Strong written and verbal communication skills.
Self-starter mentality and ability to work independently.
Effective time-management and the ability to balance multiple priorities.
Based in the Eastern Time Zone (EST/EDT) or Pacific Time Zone (PST/PDT).

Technologies

Zendesk
Jira
REST APIs
SQL
CSS
HTML
Javascript
Python
Mode

Benefits

Medical
Dental
Vision
401(k)

Location

New York City Office (hybrid)
Office address: 85 Spring Street, 10th Floor, New York, NY 10012

Employment Type

Full-time

Location Type

Hybrid

Department

Product Support

Compensation

Base salary range: $73,872 – $110,000 per year
Offers equity

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5d ago

Technical Support Analyst

Rain New York, NY 🇺🇸 Remote

New York, NY

5d ago

$50k - $1,000k/yr Full time Application Support Customer Service Customer Support

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Job Description

Rain offers a flexible, remote-friendly opportunity in New York, NY with strong support for growth and well-being. Expect an environment that prioritizes work-life balance, transparent communication, and a pathway to help fintech partners and customers succeed. You’ll benefit from unlimited time off, flexible working arrangements, comprehensive health plans, a company-subsidized life policy, a 401(k) with a generous match, an equity option, a health and wellness stipend, and regular team summits. Rain values collaboration, continuous learning, and a practical, impact-driven approach to solving complex API and platform challenges.

Responsibilities

Investigate and resolve advanced issues affecting customers and partners across Rain’s platform, APIs, and integrations.
Guide partners through troubleshooting of complex API integrations with clear, actionable steps they can apply on their end.
Own incidents within the 24x7 support cycle: triage quickly, communicate clearly with clients and internal stakeholders, and consistently meet SLA, CSAT, and quality targets.
Escalate effectively by coordinating with cross-functional teams to reach timely resolutions.
Maintain accurate documentation and develop troubleshooting guides and knowledge base content to enable self-serve resolution and team onboarding.
Share insights with Product and Engineering to drive product improvements.
Work with Engineering on testing, monitoring, and alerting enhancements, and support new feature rollouts and integrations as they ship.

Requirements

3+ years in a technical, customer- or partner-facing support role, ideally within fintech, payments, SaaS, or other high-growth, API-first environments.
Hands-on API product experience with comfort reading logs and writing SQL queries to investigate issues.
Familiarity with support processes and case management best practices.
Strong analytical and problem-solving abilities with a detail-oriented, root-cause mindset.
Clear writing and communication skills.
Ability to prioritize effectively and manage multiple complex cases concurrently.

Technologies

Benefits

Unlimited time off
Flexible working
Health, dental and vision plans
Company-subsidized life insurance
401(k) with 4% company match
Equity option plan
Health and wellness stipend
Team summits

Bonus attributes

A strategic, collaborative, results-oriented approach with a genuine interest in payments or other fintech areas.
A collaborative mindset, a passion for continuous learning, and a knack for building lasting relationships.
Scripting or lightweight automation experience is a plus.

What enables a fulfilling, healthy and happy experience at Rain

Unlimited time off
Flexible working
Easy to access benefits
Retirement goals
Equity plan
Health and Wellness
Team summits

Compensation

Annual compensation range: $50,000 to $999,999.

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17d ago

Tech Support/Filemaker with some Admin/Accounting

Oishi's Property Management Honolulu, HI

Honolulu, HI

17d ago

$60k - $80k/yr Full time Application Support Database Databases

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Job Description

Oishi's Property Management in Honolulu is seeking a Tech Support and FileMaker professional who can blend database development with accounting and administrative duties. This on-site role lives in Honolulu, requires a 808-area-code phone number, and includes a mandatory relocation to the 96814 area before starting. The position combines technical problem solving with user-focused interface design to support property operations.

Responsibilities

Develop and customize FileMaker solutions, including layouts, scripts, and calculations.
Design and optimize MySQL and relational databases.
Apply UX/UI best practices to layouts, spacing, and user flows to improve usability.
Proficient in HTML, CSS, and JavaScript; implement front-end interfaces.
Create visually appealing, intuitive interfaces.
Demonstrate strong problem-solving abilities and meticulous attention to detail.
Proficiency with MS Word and Excel; typing speed at least 45 wpm and 10-key by touch.
Deliver customer service with clear verbal and written communication.
Exhibit leadership and managerial capabilities.
Handle general accounting and routine office duties.
Maintain overall technical and computer proficiency.

Requirements

Tech Support and FileMaker experience.
Some accounting and administrative background.
Must reside in Honolulu, HI with a 808 area code phone number.
Ability to relocate to Honolulu, HI 96814 before starting work (Required).
Ability to commute to Honolulu, HI 96814 (Required).

Technologies

FileMaker
MySQL
HTML
CSS
JavaScript
MS Word
Excel

Benefits

Fully paid HMSA medical and dental plan
Sick leave
Vacation
Parking
401K

Salary

USD 60,000 - 80,000 per year, commensurate with experience.

Hours

Monday through Friday, 8:00am to 5:00pm; off weekends and bank holidays.

Work Location

Location: Honolulu, HI (onsite). Work location: In person.

Application & Contact

FOR AN APPOINTMENT CALL: 808-949-9499, EXT 0 and ask for Lori; 11am to 12pm or 1pm to 4pm, M-F
Resumes will be accepted only from: oishis.net > "Honolulu" > drop down > "Career Opportunity" fill out all 4 fields and upload your resume in PDF format ONLY.

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23d ago

Support Engineer

Amazon.com Services LLC Reading, MA

Reading, MA

23d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

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Job Description

Amazon.com Services LLC’s robotics division, specifically the ARTS team, is seeking a Support Engineer to operate onsite in Reading, MA. This role delivers around-the-clock technical support for robotic fulfillment centers, focusing on diagnostics, ticket handling, incident response, and advancing documentation and automated workflows. The position offers a yearly salary range of USD 90,400 to 158,200 and requires a master’s degree or higher with at least four years of relevant experience.

Responsibilities

Conduct advanced diagnostics and resolve critical robotic system issues through data analysis, AI-driven insights, and targeted troubleshooting.
Provide timely, accurate solutions to customer requests via effective ticket management.
Lead high-severity incident responses, coordinating across technical teams and business units to enable rapid resolution of critical robotic system problems.
Drive continual improvement by authoring technical documentation, knowledge base articles, and SOPs, and by designing automated workflows to boost team efficiency and system performance.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical stakeholders, in both written and verbal form.
Strong analytical skills with attention to detail and effective communication, or experience debugging and troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment, or development.
Proficiency in scripting or programming languages such as Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby
Python
Shell/BASH scripting
Java
C/C++
C*
Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)

BASIC QUALIFICATIONS

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical leaders, in writing and speaking.
Strong analytical skills with attention to detail and effective communication, or experience troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment or development.
Proficiency in scripting or programming in Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

Knowledge of UNIX/Linux operating systems.

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25d ago

Tech Support Analyst

Speed Express Houston, TX

Houston, TX

25d ago

$65k+/yr Full time Python Analytics Application Support

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Job Description

At Speed Express, a data-driven logistics team seeks a Tech Support Analyst to bridge the gap between business users, BI teams, and technical squads in Houston. This onsite role focuses on resolving data and system issues, supporting end users, and driving continuous improvement through analysis, with a must-have background in SQL and Python and strong communication skills.

Responsibilities

Serve as the primary point of contact for business users, triaging data and system-related issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Apply SQL and Python to log and data investigations, diagnose system or data pipeline problems, and uncover root causes of user-reported issues
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag anomalies and escalate data quality issues to the appropriate teams
Build and maintain operational dashboards and recurring reports that track support metrics, system health, and issue-resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge-base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Location

Houston, TX (onsite)

Work Arrangement

On-site

Bilingual Requirement

Bilingual English and Mandarin required; Spanish is a plus

Experience

SQL: 2 years (Required); 2+ years in data analysis, technical support, or a hybrid data/operations role

Language

Mandarin (Required)

Key Competencies

Analytical thinking
Business acumen
Data storytelling and communication
Attention to detail
Stakeholder management
Problem-solving and critical thinking
Curiosity and continuous learning

Preferred Qualifications

Experience with BI and data warehouse environments
Familiarity with dimensional data models and enterprise reporting concepts
Experience supporting operational, financial, or executive reporting
Knowledge of data quality validation and UAT processes
Experience collaborating with cross-functional business teams
Background in logistics, operations, or technical support roles
Familiarity with API integration, log analysis, and monitoring/alerting mechanisms
Proficiency in Excel and/or BI reporting tools for dashboards and ad hoc analysis

Required Technical Skills

Python
SQL
Microsoft Excel
Dashboard and reporting tools such as Power BI or Tableau

Analytical Skills

Statistical analysis
Business analysis
Attribution analysis
Trend and KPI analysis

Additional Skills

AI-assisted analytics tools and productivity platforms
Data interpretation and storytelling
Presentation and communication skills

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30d ago

GD168 Science Data Center Operations Technical Support Developer

ADNET Systems, Inc. Greenbelt, MD

Greenbelt, MD

30d ago

Full time Analytics Business Intelligence Dashboards

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Job Description

This onsite role supports NASA Goddard Space Flight Center's GES DISC operations by delivering technical assistance for science data center activities. The position requires collaboration with scientists, system administrators, software developers, and other staff to process, ingest, and distribute data for NASA Earth and environmental missions. Based in Greenbelt, Maryland, the role demands a bachelor’s degree and a minimum of two years of relevant experience.

Responsibilities

Support ongoing science data processing, ingest, and distribution operations for multiple GES DISC data streams
Ensure data availability from data providers and make data accessible for science production and the user community
Assist in statistical analytics related to data collection inventory and data metrics collection and reporting
Generate, format, develop and automate reports
Tweak or modify existing automated scripts that collect and visualize data metrics
Create and modify scripts to improve reporting of operations status
Monitor operational alert reporting, assist with troubleshooting, and submit trouble tickets as needed
Document data anomalies via the ticketing system and investigate causes
Collaborate with system administrators to verify the consistency of data archive disk backups
Support system testing for new software releases
Coordinate with external interfaces for ingest and distribution of new data products

Requirements

Bachelor of Science in computer sciences, physical sciences, civil, environmental, systems engineering, or related fields
Familiarity with UNIX/Linux environments (2 years)
Demonstrated problem solving and troubleshooting ability with an independent and Creative approach
Familiarity with data formats and metadata, especially as related to earth or environmental data
Minimum 2 years’ experience as a database user, including familiarity with SQL queries and understanding of database table relationships
Minimum 2 years of prior software development or maintenance experience in Python, C, or Perl
Strong written and oral communication skills
U.S. Citizenship or Permanent Residency (LPR) required, with U.S. residency for the past 3 consecutive years
Ability to obtain and maintain a Tier 1 Investigation through NASA