Electronics Technician Help Desk Support Technician

Monona, WI (onsite) full-time role with Berg Company LLC. This position combines customer-facing technical phone support with in-house factory bench repair work, troubleshooting, programming, and final testing of electro-mechanical equipment. You will partner with Production, Engineering, and Quality within a Wisconsin-based service department.

Compensation: $18.00 to $24.00 per hour

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Responsibilities

• Provide technical phone support on Berg Products to Dealers and Direct Customers
• Perform factory bench repairs on equipment returned for factory service
• Support Production with troubleshooting, programming, and sub-assemblies as needed
• Complete final testing of electro-mechanical equipment prior to shipment on orders
• Handle other duties as assigned based on skills, abilities, and experience

Requirements

• Ability to read and understand electronic schematics, wiring diagrams, and manuals for troubleshooting
• Ability to read and understand mechanical schematics and drawings
• Ability to hand solder both surface mount and through hole components
• Ability to troubleshoot digital and analog circuits down to the component level
• Experience using Digital Multimeters and oscilloscopes
• Basic understanding of industrial controls and solenoids
• Computer skills; familiarity with programming PCBs is a plus
• Use of related tools and concepts: SQL, C++, and networking software
• Familiarity with serial communications, Ethernet to Serial Devices, and firmware is ideal
• Ability to work with minimal direct supervision
• Wireless communication systems experience is a plus
• Familiarity with pneumatic and basic hand tools
• Phone support experience is a plus

Preferred Qualifications

• Associate level or higher in Electronics or a related field
• 1-2+ years experience is a plus
• IPC A-610 training is a plus, but not required
• Previous phone technical support is a plus

Role Details

• Job Type: Full-time
• Work Location: In person
• Education: Associate (Preferred)
• License/Certification: Driver's License (Preferred)

Application Questions

• Are you familiar with Serial Communications?
• Are you familiar with Networking, and can you make serial and Cat5 cables?