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IT Support Specialist

Exceptional Healthcare Inc. Dallas, TX

Dallas, TX

Today

Full time Emr Support End User Support Hardware Support

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Job Description

Exceptional Healthcare Inc. is seeking an IT Support Specialist to deliver first-line IT support and help keep hospital sites operational in Dallas, TX.

Responsibilities

Deliver first-line support to staff and clinicians via phone, email, tickets, and in-person assistance.
Troubleshoot and resolve issues across hardware, software, printers, network connectivity, and user access.
Manage onboarding and offboarding tasks, including accounts, devices, and EMR access.
Support basic EMR user questions and route more complex issues to the IT Manager.
Set up, image, and maintain laptops, desktops, phones, and related peripherals.
Log and document every ticket clearly in the help desk system.
Travel between hospital sites as needed.
Join an after-hours and weekend on-call rotation.

Requirements

1 to 3 years of help desk and/or desktop support experience.
Strong working knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
Healthcare or EMR exposure preferred.
Patience and a service mindset when working with non-technical users.
Good judgment to determine when to resolve versus escalate.
CompTIA A+ or similar certification a plus.

Technologies

Windows
Microsoft 365
Active Directory
EMR
Help desk system
Printers
Network

Location: Dallas, TX (onsite)

Minimum Experience: 1 years

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