IT Support Specialist

Exceptional Healthcare Inc. is seeking an IT Support Specialist to deliver first-line IT support and help keep hospital sites operational in Dallas, TX.

Responsibilities

• Deliver first-line support to staff and clinicians via phone, email, tickets, and in-person assistance.
• Troubleshoot and resolve issues across hardware, software, printers, network connectivity, and user access.
• Manage onboarding and offboarding tasks, including accounts, devices, and EMR access.
• Support basic EMR user questions and route more complex issues to the IT Manager.
• Set up, image, and maintain laptops, desktops, phones, and related peripherals.
• Log and document every ticket clearly in the help desk system.
• Travel between hospital sites as needed.
• Join an after-hours and weekend on-call rotation.

Requirements

• 1 to 3 years of help desk and/or desktop support experience.
• Strong working knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
• Healthcare or EMR exposure preferred.
• Patience and a service mindset when working with non-technical users.
• Good judgment to determine when to resolve versus escalate.
• CompTIA A+ or similar certification a plus.

Technologies

• Windows
• Microsoft 365
• Active Directory
• EMR
• Help desk system
• Printers
• Network

Location: Dallas, TX (onsite)

Minimum Experience: 1 years