Dallas, TX

Support Jobs in Dallas, TX

2 jobs found

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24d ago

Senior Associate, Help Desk

Options Clearing Corporation Dallas, TX

Dallas, TX

24d ago

$66k - $98k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Options Clearing Corporation is seeking a Senior Associate, Help Desk to join its Dallas, Texas team on a hybrid work arrangement. The role centers on delivering advanced technical support, solving complex issues, and serving as the escalation point for junior staff, with opportunities to contribute to training, process development, and project work. A bachelor’s degree and at least three years of relevant experience are required.

Responsibilities

Provide Level I and II support, troubleshooting intricate desktop, software, and printer problems; manage virtual desktops by creating, updating, and deploying software images.
Document and respond to help desk calls via ServiceNow, ensuring requests are resolved within established SLA guidelines.
Maintain and update detailed procedures for all desktop hardware and software tasks to ensure consistency across the team.
Analyze support data and ticket patterns to identify recurring issues and perform root-cause analysis to prevent broader impact.
Participate in special projects, including department-specific desktop support, application testing, and new implementations.
Be available to travel to remote locations as needed.
Report status on issues to management and end users, and collaborate with other departments on escalations as needed.
Attend weekly meetings, provide status updates to management, and represent the help desk during project hand-offs as required.
Lead escalation efforts by guiding and resolving issues escalated by junior technicians.

Requirements

Windows 11 Fluency: Proficiency in diagnosing common Windows 11 issues, including Taskbar/Start Menu glitches, Windows Update failures, and driver compatibility concerns.
Virtualization Fundamentals: Basic understanding of how virtual desktops differ from physical ones, managing session host reconnections, and troubleshooting display protocols (RDP or Blast). Initial troubleshooting for Omnissa Horizon connection issues, including resetting virtual desktop sessions and resolving login failures.
Active Directory & Entra ID: Ability to perform standard user management tasks in hybrid environments, including password resets, unlocking accounts, and managing security group memberships.
Networking Basics: Familiarity with command-line tools such as ping, ipconfig, and tracert to determine if issues are local or network-wide.
Microsoft 365 Support: Experience troubleshooting the Office 365 suite (Outlook, Teams, OneDrive) within a virtualization or shared computer context.

Technologies

Windows 11
MacOS
Microsoft 365 / Office 365
IGEL
Omnissa Horizon
PowerShell
ServiceNow
RDP
Blast
Entra ID (formerly Azure AD)
Active Directory

Benefits

A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support continued education
Student Loan Repayment Assistance
Technology Stipend enabling use of a personal device to connect to the network while working remotely
Generous PTO and Parental leave
401k Employer Match
Competitive health benefits including medical, dental and vision

Compensation

Salary range: $66,300.00 - $97,700.00 per year
Incentive range: 6% to 10%
The listed salary excludes fringe benefits and potential bonuses; final base pay is determined by skills, experience, and education
Pay equity considerations are applied when making offers; discretionary bonuses may be awarded based on company and individual performance and are not guaranteed
A substantial benefits package is available, with further details on the OCC careers page

Application Process

When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
You will receive an email notification confirming that we've received your application.
If you are invited for an interview, a representative from OCC will contact you to schedule date, time, and location.

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30d ago

Technician II, Help Desk (226 Days)

Dallas Independent School District Dallas, TX

Dallas, TX

30d ago

$48k - $59k/yr Full time Acd (automatic Call Distributor) Computer Skills Customer Service

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Job Description

This Technician II, Help Desk role provides frontline Tier 1 IT support and incident management for the Dallas Independent School District. This onsite, 226-day, full-time position focuses on helping users, resolving technical issues, and coordinating with IT teams to restore services for staff across the district in Dallas, Texas.

Responsibilities

Demonstrates proficiency across all Tier 1 skill sets to deliver effective support
Provide reliable customer support via phone, monitor the ACD system for high call volume, resolve issues, and log or escalate calls as needed
Configure district network printers and ensure proper operation
Offer guidance and support to Tier 1 technicians through mentorship and escalation
Troubleshoot and resolve problems efficiently by applying active listening and targeted questioning
Document every customer interaction in the incident management system
Respond to telephone, email, and in-person requests for technical assistance
Assess and prioritize incidents to determine urgency and impact
Assign incidents to appropriate IT departments and technicians for resolution
Utilize hardware and software knowledge to remotely address issues identified by users
Adapt to changing requirements and fulfill other essential tasks as assigned by the Help Desk
Contribute to customer satisfaction and comply with Help Desk policies and service level agreements

Qualifications

A degree in education or technology field and/or five years of information technology experience
Knowledge of Windows, Macintosh, and other operating systems used within the district
Proficiency with Microsoft Office applications
Understanding of network concepts and troubleshooting connectivity issues
Experience with computer hardware troubleshooting and failure analysis
Ability to escalate problems to upper management when appropriate
Commitment to maintaining confidentiality
Ability to meet tight deadlines in a fast-paced environment
Awareness of district requirements and DISD policies while performing duties
Strong customer service skills

Technologies

ACD application
Incident management application
Windows
Macintosh
Microsoft Office

Work Location

Edtech-Enterprise Support Services 5501 LBJ FWY SUITE 1000 Dallas 75240

Employment Details

Full-time position
Salary range: $48,219 to $58,805 per year
Posting date: May 5, 2026
Term: 226 days per year as indicated in the listing

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Support Jobs in Dallas, TX

Senior Associate, Help Desk

Technician II, Help Desk (226 Days)

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