Dallas, TX

Support Jobs in Dallas, TX

36 jobs found

Include remote jobs

Today

IT Support Technician

Andersen Inc. Dallas, TX

Dallas, TX

Today

$27 - $33/hr Contract Customer Support End User Support Information Technology (IT)

Apply Now

Job Description

Andersen Inc. is hiring an IT Support Technician for on-site technical assistance in Dallas, TX within an international IT environment.

Responsibilities

Provide on-site IT support services to customers at the assigned location
Handle incoming service requests and assist with common IT-related issues
Troubleshoot and deliver technical assistance as required
Work independently while maintaining a professional customer experience
Support daily operations through reliable system maintenance

Requirements

3+ years of practical experience in IT support, computer maintenance, or technical troubleshooting
Ability to work independently and provide on-site assistance to customers
Proficiency in the relevant local language to communicate with customers and understand their technical issues
Good problem-solving skills and the ability to communicate effectively with customers
Willingness to work as an independent contractor and accept service requests on an as-needed basis
English level from Upper-Intermediate and above

Contract Details

Job type: contract
Work location: in person
Pay range: $27.78 - $33.45 per hour

Benefits

Stable and competitive salary
Extensive benefits package

Nice-to-Have

Experience providing IT support to individual customers or small businesses
Experience working independently and managing customer visits
Strong customer service and communication skills
Positive customer reviews or an established profile on local service platforms
Flexible availability

Why This Role May Be a Fit

Andersen works with companies including Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, and Media Markt
Company growth of 60–100% annually over the past four years
Mentoring and adaptation systems for new employees
Transparent performance review and assessment systems to support your development path
Focus on continuous learning, including access to educational platforms, seminars, and practices
A knowledge base and resource management institution established over 19 years
Teams with streamlined processes formed since 2007, with opportunities to learn from colleagues
Stable and competitive salary with an extensive benefits package
Multiple growth paths, including development as a specialist or manager

View full job page →

6d ago

Desktop Support Technician

Ovation Workplace Services Inc Dallas, TX

Dallas, TX

6d ago

$20 - $23/hr Full time Active Directory Application Support Device Management

Apply Now

Job Description

Ovation Workplace Services Inc is seeking a Desktop Support Technician to provide first- and second-level technical support for local and remote users in a Dallas, TX onsite environment. The role focuses on troubleshooting hardware and software, documenting incidents in the IT ticketing system, and escalating issues in time to meet SLAs across Windows, macOS, and enterprise tools.

What you’ll do

Provide first- and second-level desktop support for hardware, software, and application issues through phone support, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11 operating systems and the Microsoft Office 365 suite.
Offer foundational support for macOS users and Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform preventive maintenance on computers, laptops, and printers to support ongoing reliability.
Complete remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to resolve more complex audio/visual (AV) issues when needed.
Provide timely, professional status updates to end users and stakeholders for open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a range of IT needs.
Perform other duties as assigned to support departmental and organizational objectives.

Required skills and experience

Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience using helpdesk ticketing systems and following IT service management practices.
Knowledge of MDM platforms that support iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and problem-solving skills with effective technical troubleshooting.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills, with the ability to explain technical details clearly to non-technical audiences.
Commitment to high-quality customer service to internal stakeholders.
Ability to adapt to changing technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Minimum qualifications

Bachelor’s or master’s degree in information technology, Computer Science, or a related field, or an equivalent combination of education, training, and relevant work experience.
Minimum of eighteen (18) months of hands-on experience in desktop support, help desk, or IT support.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.
CompTIA A+ or equivalent vendor-neutral credential (preferred).
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification (preferred).

Technologies you’ll work with

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory, Group Policy Objects (GPOs)
Mobile device management (MDM), iOS, Android
Enterprise antivirus and endpoint protection solutions
Helpdesk ticketing systems
Enterprise encryption solutions

Work environment and physical requirements

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily performed in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

Location: Dallas, TX (onsite)
Compensation: $20–$23 per hour
Experience level: Minimum 18 years of experience (as listed)

View full job page →

7d ago

IT Help Desk Analyst

DBR Dallas, TX

Dallas, TX

7d ago

Full time End User Support Help Desk Support Information Technology (IT)

Apply Now

Job Description

Provide first-level IT help desk support for desktop and office technology needs across Dallas-area sites, including remote and onsite assistance.

Responsibilities

Serve as the first point of contact, thoroughly determine user needs, and communicate resolutions back to users
Resolve basic desktop and first-level technical issues, and escalate unresolved trouble tickets to next-level support
Track, route, and redirect issues to the correct resources
Update and follow up on trouble issues in a timely manner
Walk employees through troubleshooting steps and/or provide direct assistance
Follow up with users to provide feedback and see problems through to resolution
Advise and assist with computer hardware and software changes; recommend process modifications or improvements
Support computer setup and maintenance, including setup for new employees, installing software and updates, and troubleshooting and repairing computer problems
Assist with the development of manuals and other training aids as needed
Review and suggest revisions to processes and procedures based on changing technology to the Houston main office
Ensure proper recording, documentation, and closure of all trouble issues
Assist in maintaining firm-wide IT inventory and support setup procedures documentation for the IT department
Maintain consistent communication with the headquarters Houston main office IT department
Support technology needs during corporate moves, expansions, renovations, or relocations
Orient new branch office employees on computers, software, and office standards
Troubleshoot, as needed: copiers, printers, fax machines, phones, plotters, and video conferencing equipment
Travel to the main office and branch offices, possibly frequently, to provide onsite support and problem solving
Maintain confidentiality and interact effectively with all levels
Maintain flexibility and work overtime as needed
Attend in-house trainings and department meetings as needed
Complete additional assignments as requested/needed

Requirements

High School Diploma/GED
Familiarity with basic networking concepts
Working knowledge of user administration and bug fixing in a client server environment
Practical knowledge installing and configuring operating systems, networked and local printers, and business applications
Troubleshooting and problem-solving skills
Ability to explain technical information clearly
Ability to prioritize and multitask efficiently
Ability to learn new software and hardware
Ability to perform diagnostic tests
Ability to create case notes and error logs
Ability to identify potential process improvements
Familiarity with Microsoft Office Suite (Outlook, Excel, Word) or related software
Familiarity with office equipment (computer, copier, etc.)
Professional telephone, verbal, and written communication skills
Ability to work well under pressure in a fast-paced environment
Strong organizational and customer service skills
Ability to prioritize workload, meet time constraints, and multitask

Technologies

Microsoft Office Suite
Outlook
Excel
Word
Client server environment

Accountability

Provide both remote and deskside technical support to users efficiently and accurately
Act as the front line for solving basic technical problems
Quickly identify user issues and resolve basic desktop issues

Essential Characteristics

Maintain a satisfactory relationship with firm members, clients, and Partners
Maintain a mature, thoughtful, professional, and pleasant manner at all times

Work Environment

Frequently communicate with clients and team members; exchange accurate information
Constantly operate a computer and other office productivity machinery (calculator, copy machine, computer printer)
Remain in a stationary position about 50% of the time
Occasionally move about inside the office to access office machinery and project information
Close vision, distance vision, and ability to focus; extensive reading and viewing of computer terminals
Lift up to 50 pounds at times

Location: Dallas, TX (onsite)

Education: High School Diploma/GED

View full job page →

9d ago

Help Desk Support IV

AAFES Dallas, TX

Dallas, TX

9d ago

Full time Application Support End User Support Hardware Support

Apply Now

Job Description

AAFS is hiring an onsite Help Desk Support IV role in Dallas, TX to handle third-level IT help desk support and lead technician coverage for non-routine and major events. This position supports end users by resolving escalated issues, coordinating operational troubleshooting, and monitoring key systems to keep services stable and efficient.

What you’ll do

Monitor and manipulate the operation of escalated routine administration tasks and related events tied to the IT Help Desk, supporting end users with a range of issues.
Resolve escalated problems, using identification, research, and troubleshooting to address non-routine and major events or incidents.
Administer IT Help Desk standards and guidelines to keep support practices consistent.
Monitor performance of network hardware and software, along with application servers, and make adjustments as needed to support stability and efficiency.
Serve as third level support and lead technician during major events and incidents, focusing on issue research and resolution.
Answer telephone calls and respond to email requests for IT Help Desk operational support.
Maintain SOPs for the IT Help Desk process, creating new SOPs when required.
Train and coordinate with other IT staff as needed to support effective operations.
Provide management reports on the IT Help Desk process as needed.
Safeguard physical access to Exchange restricted data, processes, and services.

Systems and tools

Exchange

View full job page →

13d ago

Helpdesk Specialist

DHA, Housing Solutions for North Texas Dallas, TX

Dallas, TX

13d ago

$45k - $59k/yr Full time Help Desk Help Desk Support Help Desk Ticketing

Apply Now

Job Description

The Helpdesk Specialist provides Tier 1 helpdesk support and supports end-users across the agency through IT operations. In addition to resolving day-to-day desktop and connectivity needs, the role coordinates IT support activities and manages key desktop, laptop, and printing room operations, including documentation and supply management.

Role Overview

This position supports DHA, Housing Solutions for North Texas, serving users agency-wide. The Helpdesk Specialist answers incoming support requests, creates IT work orders in the computer system, assists with phone-based configuration and usage questions, and performs follow-up to help ensure issues are resolved. The role also supports department file maintenance, IT inventory coordination, and printing room workflows such as monthly document processing and equipment monitoring.

Key Responsibilities

Answer the IT helpdesk telephone, direct calls to the appropriate person or department, provide relevant information, and generate IT work orders in the computer system.
Coordinate and schedule meetings, appointments, and activities; run reports and maintain IT department files.
Assist with controlling and managing IT hardware and software inventory, as well as system procedures and documentation.
Support end-users with configuration and use of desktop and laptop computers over the phone.
Notify users of system problems and perform follow-up to support proper resolution.
Receive instruction and/or on-the-job training related to organizational basics and technology updates.
Provide desktop publishing support to assist users with publications including posters, newsletters, flyers, brochures, pamphlets, and other complex documents.
Demonstrate courteous and cooperative behavior when interacting with clients, visitors, and DHA staff to support the relationship with the constituent population.
Apply effective customer service and communication skills, with dependability, adaptability, and cooperativeness.
Work with the printing fleet vendor to provide toner and print service to DHA users.
Monitor and ensure proper operations of all equipment in the printing room.
Process, print, fold, and insert rent statements, checks, letters, and forms monthly.
Ensure availability of printing supplies and maintain equipment inventory for the department.
Actively support and promote department standards and expectations.
Perform other related duties as assigned.

Required Qualifications

Associate degree and one (1) year of PC desktop and office management support experience.
Two (2) years of printing-related experience.
Desktop publishing experience is required.
Training and Certification may be required during employment as needed.

Compensation and Work Location

Salary: USD 44,782 - 59,224 per year.
Location: Dallas, TX (onsite).

Benefits

Flex Work: 4.5 or 4-Day Work Week
Paid Time Off: Paid Time Off + 12 Paid Holidays
Retirement: Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
Tuition Reimbursement
Employee Assistance Program: Financial, Legal, Mental Health and Counseling
Medical, Dental and Vision Plans
Section 125 Pre-Tax Cafeteria Plan
Health Savings and Flexible Spending Accounts
Term Life Insurance: Short- and Long-term Disability Plans

Knowledge and Skills

Knowledge of DHA organization, operations, policies, and procedures.
Knowledge of computer hardware and software use, installation, and configuration.
Knowledge of techniques for setting up and testing PC operating and data communication systems.
Knowledge of operation, maintenance, and performance capabilities of hardware and software.
Knowledge of customer service techniques.
Skill in data entry and basic clerical tasks.
Skill in operating a personal computer, copy machine, fax machine, and other office equipment.
Skill in effective communication, both verbal and written.
Skill in interacting with people of different social, economic, and ethnic backgrounds.
Skill in operating and maintaining computer and communication systems and related peripheral equipment and devices.

View full job page →

13d ago

IT Support Specialist

Exceptional Healthcare Inc. Dallas, TX

Dallas, TX

13d ago

Full time Emr Support End User Support Hardware Support

Apply Now

Job Description

Exceptional Healthcare Inc. is seeking an IT Support Specialist to deliver first-line IT support and help keep hospital sites operational in Dallas, TX.

Responsibilities

Deliver first-line support to staff and clinicians via phone, email, tickets, and in-person assistance.
Troubleshoot and resolve issues across hardware, software, printers, network connectivity, and user access.
Manage onboarding and offboarding tasks, including accounts, devices, and EMR access.
Support basic EMR user questions and route more complex issues to the IT Manager.
Set up, image, and maintain laptops, desktops, phones, and related peripherals.
Log and document every ticket clearly in the help desk system.
Travel between hospital sites as needed.
Join an after-hours and weekend on-call rotation.

Requirements

1 to 3 years of help desk and/or desktop support experience.
Strong working knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
Healthcare or EMR exposure preferred.
Patience and a service mindset when working with non-technical users.
Good judgment to determine when to resolve versus escalate.
CompTIA A+ or similar certification a plus.

Technologies

Windows
Microsoft 365
Active Directory
EMR
Help desk system
Printers
Network

Location: Dallas, TX (onsite)

Minimum Experience: 1 years

View full job page →

13d ago

Client Technical Support Expert

Konica Minolta Business Solutions, U.S.A., Inc. Dallas, TX

Dallas, TX

13d ago

$25 - $43/hr Full time Client Service Customer Support Onsite

Apply Now

Job Description

In this onsite role in Dallas, TX, you will provide technical support to clients and coordinate with internal and external partners to resolve issues across Konica Minolta models and configurations. The position also includes mentoring service technicians, conducting quarterly color audits, and helping implement field policies.

Key Responsibilities

Serve as the primary liaison for clients in the designated geographic area, supporting high client satisfaction and consistent service delivery.
Support the account fleet within the designated geographic area.
Collaborate with field service technicians, Branch Service Managers, and dealers to address client issues in a timely and efficient manner.
Apply technical expertise to Konica Minolta models and configurations in alignment with client needs.
Coach and mentor Konica Minolta Service Technicians on best practices and system integration.
Organize quarterly color audits to maintain output quality.
Work with the Client Services Manager to implement field policies and procedures related to spare parts requirements and service methodologies.
Assist the Client Services Manager in aligning client operational needs with Konica Minolta Service Teams.
Travel as needed, including an estimated 50 to 75% travel requirement.

Required Qualifications

5+ years of industry experience in a related role.
Proven ability to manage multiple priorities while meeting deadlines.
Excellent verbal and written communication skills.
Proven ability to provide remote technical support using remote access software.
Certified on N+ or equivalent.
High School diploma or GED required.

Role Overview

You will collaborate closely with field service technicians, Branch Service Managers, and dealers to resolve client issues efficiently and effectively. The role emphasizes technical proficiency with Konica Minolta models and configurations tailored to client needs.

You will also contribute to service quality and operational alignment by coaching and mentoring service technicians, organizing quarterly color audits, and supporting the implementation of field policies.