ADP is hiring a Hybrid Client Service and Product Support Specialist in Maitland, Florida. This role delivers enterprise level support for the WorkMarket platform through live chat, email, and phone. You will act as the first point of contact, triage questions, and partner with product and support teams to resolve issues. The position offers a hybrid work setup, opportunities to grow, and a culture centered on collaboration, learning, and client excellence.
Benefits
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups that connect global networks and allies with shared interests.
- Grow your career in an agile, fast paced environment with clear paths for progression.
- Continuously learn through ongoing training, development, and mentorship opportunities for curious minds.
- Be your healthiest with best-in-class benefits starting on Day 1 to support wellbeing.
- Balance work and life with resources and flexibility designed to harmonize responsibilities and personal priorities.
- Prioritize mental health with a focus on well-being so that colleagues can deliver exceptional service together.
- Give back to the communities where we work and live through meaningful corporate contributions.
- Paid time off for volunteering to support causes you care about.
Responsibilities
- Provide Enterprise Level Support by assisting clients and workers with feature questions and coordinating with the Customer Support team to triage technical inquiries.
- Prioritize issues by driving resolution on escalated cases and collaborating with the product team to surface common questions and improve the client and worker experience.
- Problem solve by clarifying concerns, identifying root causes, recommending effective solutions, and following up to ensure lasting resolution.
Requirements
- 2 to 5 years of customer service experience with proven ability to de-escalate situations.
- Willingness to receive constructive critique and strong communication and time management skills with leadership potential.
- Solid computer skills and the ability to troubleshoot and provide remote technical assistance as needed.
- Experience with Zendesk, JIRA, Google applications, Office, or other industry standard tools is a plus.
- Comfort with a call center environment as part of a structured day; the solution center operates 8am to 7pm, so flexibility to work within that window is required.
- College degree not required.
Technologies
- Zendesk
- JIRA
- Google applications
- Office
About ADP
ADP is a global provider of cloud-based human capital management solutions that unite HR, payroll, talent, time, tax, and benefits administration. We are a leader in business outsourcing services, analytics, and compliance expertise. Our culture emphasizes core values, openness to ideas, and collaboration to foster belonging. We have received recognition for our work from multiple esteemed organizations.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP
ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of protected characteristics, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, veteran status or disability. Hiring decisions are based on ADP’s operating needs and applicant merit.
Ethics at ADP
ADP maintains the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold integrity and foster an honest, respectful workplace. Visit the life at ADP page to learn more about our culture and values: life at ADP.
