Group Policy Management Support Jobs

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Today

University of Texas at Dallas Richardson, TX

Richardson, TX

Today

$46k+/yr Full time Active Directory Application Support Customer Support

Provide onsite IT support for OIT Computer Labs and walk-up customers at UT Dallas.

Deliver customer service to University faculty, staff, and students
Install, maintain, and upgrade hardware and software used in OIT Computer Labs
Research and resolve unusual or unique computing issues
Provide oversight and/or system administration for desktop support toolsets
Coordinate evaluation of new lab software and hardware
Coordinate implementation of upcoming software and hardware installations
Arrange repair support for hardware and software across all OIT lab areas
Manage and troubleshoot applications, print servers, print queues, print files, print kiosks, and lab printer configurations
Test complete systems including applications and network connectivity according to UTD guidelines
Coordinate with IT and Information Security staff on system configuration policies
Conduct software and hardware audits/inventory of lab equipment in line with university policies and procedures
Document activities and solutions and contribute to the knowledge base
Coordinate with internal IT staff for enterprise problem resolution and communicate information between users, OIT, and other departmental technical support teams
Support the Lab Manager with hiring, training, supervising, mentoring, and scheduling student worker staff
Perform other assigned duties as needed

Education: Associate’s degree (or an equivalent combination of relevant education and experience)
Critical infrastructure qualification (as applicable): Ability to maintain the security or integrity of critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code (also required to continue employment in the role)

Associate’s degree or 2+ years of related experience in IT customer technical support
Understands different work styles and conflict resolution; demonstrated ability to engage employees positively
Learns new technologies quickly and applies knowledge toward department goals
Project management skills: design, planning, resource allocation, coordination, and documentation
Experience with computer lab management software
Experience with hardware diagnostics, server performance monitoring, network utilities, and application performance optimization
Experience with Microsoft Management Console, Active Directory, and Group Policy Management Editor
Experience with print management systems, including building print packages, adding printers and multi-function devices, and integrating peripheral components
Experience with Microsoft System Center Configuration Manager (SCCM), including building and deploying application packages
Experience with technology relating to a higher education institution

May require sitting for long periods while using a keyboard and reading data on monitors
May require stooping and bending to pick up, carry, and move computer and printer equipment between locations

Internal candidates will be given preference in consideration for hiring
No visa sponsorship available
All employees are expected to demonstrate respect, civility, professional courtesy, consideration of others, and discretion when interacting with the UT Dallas community and the public

Location: Richardson, TX (onsite) | Salary: USD 45,500 per year

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