IT Support Specialist I

Provide onsite IT support for OIT Computer Labs and walk-up customers at UT Dallas.

Responsibilities

• Deliver customer service to University faculty, staff, and students
• Install, maintain, and upgrade hardware and software used in OIT Computer Labs
• Research and resolve unusual or unique computing issues
• Provide oversight and/or system administration for desktop support toolsets
• Coordinate evaluation of new lab software and hardware
• Coordinate implementation of upcoming software and hardware installations
• Arrange repair support for hardware and software across all OIT lab areas
• Manage and troubleshoot applications, print servers, print queues, print files, print kiosks, and lab printer configurations
• Test complete systems including applications and network connectivity according to UTD guidelines
• Coordinate with IT and Information Security staff on system configuration policies
• Conduct software and hardware audits/inventory of lab equipment in line with university policies and procedures
• Document activities and solutions and contribute to the knowledge base
• Coordinate with internal IT staff for enterprise problem resolution and communicate information between users, OIT, and other departmental technical support teams
• Support the Lab Manager with hiring, training, supervising, mentoring, and scheduling student worker staff
• Perform other assigned duties as needed

Requirements

• Education: Associate’s degree (or an equivalent combination of relevant education and experience)
• Critical infrastructure qualification (as applicable): Ability to maintain the security or integrity of critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code (also required to continue employment in the role)

Preferred education and experience

• Associate’s degree or 2+ years of related experience in IT customer technical support
• Understands different work styles and conflict resolution; demonstrated ability to engage employees positively
• Learns new technologies quickly and applies knowledge toward department goals
• Project management skills: design, planning, resource allocation, coordination, and documentation
• Experience with computer lab management software
• Experience with hardware diagnostics, server performance monitoring, network utilities, and application performance optimization
• Experience with Microsoft Management Console, Active Directory, and Group Policy Management Editor
• Experience with print management systems, including building print packages, adding printers and multi-function devices, and integrating peripheral components
• Experience with Microsoft System Center Configuration Manager (SCCM), including building and deploying application packages
• Experience with technology relating to a higher education institution

Technologies

• Microsoft Management Console
• Active Directory
• Group Policy Management Editor
• Microsoft System Center Configuration Manager (SCCM)
• Computer lab management software
• Print management systems
• Server performance monitoring
• Network utilities
• Application performance optimization

Physical demands and working conditions

• May require sitting for long periods while using a keyboard and reading data on monitors
• May require stooping and bending to pick up, carry, and move computer and printer equipment between locations

Additional information

• Normal working hours: 8am–5pm; availability outside these hours may be required
• With supervisor approval, an alternate schedule may be available
• May be required to travel on/off campus by golf cart or own transportation

Other notes

• Internal candidates will be given preference in consideration for hiring
• No visa sponsorship available
• All employees are expected to demonstrate respect, civility, professional courtesy, consideration of others, and discretion when interacting with the UT Dallas community and the public

Location: Richardson, TX (onsite) | Salary: USD 45,500 per year