Handshake Support Jobs

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Today

Help Desk Representative

Infomatics Software Solutions Boston, MA

Boston, MA

Today

$36 - $36/hr Part time Computer Skills Customer Support End User Support

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Job Description

Infomatics Software Solutions offers a part-time (20 hours/week) Help Desk opportunity with hybrid flexibility for local candidates in Boston, MA. This role supports day-to-day operation of CCD platforms and helps keep systems reliable for students, alumni, and staff in a collaborative university environment. During a staff leave period, you will focus on maintaining access, responding to user questions, and troubleshooting issues to ensure smooth platform operations.

Compensation: $36.00/hour (USD 36 - 36 per hourly). Location: Boston, MA (hybrid). Job type: part time.

What you’ll do

Manage Handshake account requests, updates, and user access validation
Respond to support inquiries and troubleshoot login and access issues
Maintain and monitor a shared inbox for system-related queries
Support appointment access and answer service-related questions
Review employer and job posting concerns and flag suspicious activity
Perform data corrections and assist with cleanup activities
Maintain documentation, trackers, and weekly summaries
Provide VMock system support, including account setup, troubleshooting, and guidance
Escalate complex technical or policy-related issues to internal teams

What you bring

Experience with Handshake or similar career/recruiting platforms (preferred)
Strong written and verbal communication skills
Ability to follow processes and escalate when required
Strong attention to detail and data accuracy
Basic troubleshooting skills for web-based platforms
Ability to handle sensitive and confidential information
Ability to work independently and manage tasks efficiently

Helpful experience

Prior experience with VMock or similar tools
Experience with university systems or career services environments

Key working skills

Organizational and documentation skills
Ability to manage multiple requests and deadlines
Effective communication with diverse stakeholders
Problem-solving and analytical thinking
Ability to work independently and within a team

Additional notes: Local candidates only (Boston, MA). A background check may be required.

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