Help Desk Representative

Infomatics Software Solutions offers a part-time (20 hours/week) Help Desk opportunity with hybrid flexibility for local candidates in Boston, MA. This role supports day-to-day operation of CCD platforms and helps keep systems reliable for students, alumni, and staff in a collaborative university environment. During a staff leave period, you will focus on maintaining access, responding to user questions, and troubleshooting issues to ensure smooth platform operations.

Compensation: $36.00/hour (USD 36 - 36 per hourly). Location: Boston, MA (hybrid). Job type: part time.

What you’ll do

• Manage Handshake account requests, updates, and user access validation
• Respond to support inquiries and troubleshoot login and access issues
• Maintain and monitor a shared inbox for system-related queries
• Support appointment access and answer service-related questions
• Review employer and job posting concerns and flag suspicious activity
• Perform data corrections and assist with cleanup activities
• Maintain documentation, trackers, and weekly summaries
• Provide VMock system support, including account setup, troubleshooting, and guidance
• Escalate complex technical or policy-related issues to internal teams

What you bring

• Experience with Handshake or similar career/recruiting platforms (preferred)
• Strong written and verbal communication skills
• Ability to follow processes and escalate when required
• Strong attention to detail and data accuracy
• Basic troubleshooting skills for web-based platforms
• Ability to handle sensitive and confidential information
• Ability to work independently and manage tasks efficiently

Helpful experience

• Prior experience with VMock or similar tools
• Experience with university systems or career services environments

Key working skills

• Organizational and documentation skills
• Ability to manage multiple requests and deadlines
• Effective communication with diverse stakeholders
• Problem-solving and analytical thinking
• Ability to work independently and within a team

Additional notes: Local candidates only (Boston, MA). A background check may be required.