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Today

IS Help Desk Coordinator

DAYMARK RECOVERY SERVICES INC Concord, NC

Concord, NC

Today

$17+/hr Full time Application Support Computer Skills Hardware Support

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Job Description

Support end users and the Information Systems team through troubleshooting, documentation, request tracking, and training at an onsite location in Concord, NC.

Responsibilities

Assist end users with routine troubleshooting for hardware and software applications
Provide support for end user application and equipment issues
Create and maintain technical documentation
Handle administrative support functions for the Information Systems (IS) team
Support staff training activities
Track, categorize, and help manage outstanding requests and problem reports through to resolution or escalation when needed
Modify system control files as part of IS support
Support new hire orientation for the Information Systems team
Perform miscellaneous job-related duties as assigned

Requirements

Ability to assist staff with industry-based applications, including appointment scheduling, administrative intakes, clinical intakes, and progress notes
Ability to support office suite applications such as Microsoft Word, Excel, and Outlook
Ability to use remote control and remote diagnostic utilities for training and technical support
Ability to manage categorization, logging, and tracking for a large volume of outstanding requests and problem reports
Ability to build and maintain a knowledge base for users and the help desk team
Continuously learn evolving software application sets provided to different staff groups for effective technical support
Maintain excellent telephone, organizational, and technical writing skills

Technologies

Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Nextgen Enterprise EHR

Education and Experience

Minimum: Minimum High School degree
Preferred: 2 year degree/certification in computer science or related field
Preferred: 2 years’ experience in call center/front office operations and/or software technical support

Additional Qualification Notes

Must be able to perform each essential duty satisfactorily
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions

Pay

$17 per hour

Benefits

Medical, Dental and Vision Insurance
Health Spending Account
Company-Paid Life Insurance
Short Term Disability
401(k)
Paid Holidays
Paid Vacation and Sick Leave
Employee Assistant Program
Referral Bonus Opportunities
Extensive Internal Training Program

Location

Concord, NC (onsite)

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