IS Help Desk Coordinator

Support end users and the Information Systems team through troubleshooting, documentation, request tracking, and training at an onsite location in Concord, NC.

Responsibilities

• Assist end users with routine troubleshooting for hardware and software applications
• Provide support for end user application and equipment issues
• Create and maintain technical documentation
• Handle administrative support functions for the Information Systems (IS) team
• Support staff training activities
• Track, categorize, and help manage outstanding requests and problem reports through to resolution or escalation when needed
• Modify system control files as part of IS support
• Support new hire orientation for the Information Systems team
• Perform miscellaneous job-related duties as assigned

Requirements

• Ability to assist staff with industry-based applications, including appointment scheduling, administrative intakes, clinical intakes, and progress notes
• Ability to support office suite applications such as Microsoft Word, Excel, and Outlook
• Ability to use remote control and remote diagnostic utilities for training and technical support
• Ability to manage categorization, logging, and tracking for a large volume of outstanding requests and problem reports
• Ability to build and maintain a knowledge base for users and the help desk team
• Continuously learn evolving software application sets provided to different staff groups for effective technical support
• Maintain excellent telephone, organizational, and technical writing skills

Technologies

• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Nextgen Enterprise EHR

Education and Experience

• Minimum: Minimum High School degree
• Preferred: 2 year degree/certification in computer science or related field
• Preferred: 2 years’ experience in call center/front office operations and/or software technical support

Additional Qualification Notes

• Must be able to perform each essential duty satisfactorily
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions

Pay

• $17 per hour

Benefits

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Location

• Concord, NC (onsite)