Healthcare Technology Support Jobs

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Tech Support Analyst Associate

Northwestern Memorial Healthcare Chicago, IL

Chicago, IL

Today

$25 - $36/hr Full time Application Support Computer Skills End User Support

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Job Description

The Technical Support Analyst Associate supports end-user technologies and helps keep Northwestern Memorial Healthcare endpoints and core systems running reliably.

Responsibilities

Maintain Northwestern Memorial Healthcare endpoint hardware and core software, including computing devices, pagers, printers, telephony and telephony hardware, operating systems, and core software
Support some specialized software and systems, including Northwestern Memorial Healthcare electronic health record
Provide both business-use guidance and technical guidance for end user technologies
Handle hardware and software deployment as needed
Participate in an on-call support rotation to help ensure system availability and performance

Requirements

Basic support knowledge of desktops, laptops, and mobile devices
Working familiarity with MS Office products
Experience supporting printers, telephony hardware, and network configurations (wired and wireless)

Technologies

MS Office
Electronic health record

Minimum Requirements

0-3 years of experience in technical support or a related discipline

Preferred

Bachelor’s Degree in a related field
I.T. related certification

Benefits

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
A range of benefits supporting physical, emotional, and financial well-being, plus protection for unexpected life events
https://jobs.nm.org/benefits
Review benefits eligibility by employment classification for this role

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

Sign-On Bonus Eligibility (if applicable)

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus
Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible

Location & Work Setup

Chicago, IL
Onsite
Hourly salary: USD 25 - 36 per hour

AI Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position
All employment decisions are made by a person

Background Check

Northwestern Medicine conducts a background check including criminal history on newly hired team members and, at times, internal transfers
If offered a position, completion of an authorization and disclosure form is required to allow Northwestern Medicine to run the background check
Results are evaluated on a case-by-case basis
Background checks follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act

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