Tech Support Analyst Associate

The Technical Support Analyst Associate supports end-user technologies and helps keep Northwestern Memorial Healthcare endpoints and core systems running reliably.

Responsibilities

• Maintain Northwestern Memorial Healthcare endpoint hardware and core software, including computing devices, pagers, printers, telephony and telephony hardware, operating systems, and core software
• Support some specialized software and systems, including Northwestern Memorial Healthcare electronic health record
• Provide both business-use guidance and technical guidance for end user technologies
• Handle hardware and software deployment as needed
• Participate in an on-call support rotation to help ensure system availability and performance

Requirements

• Basic support knowledge of desktops, laptops, and mobile devices
• Working familiarity with MS Office products
• Experience supporting printers, telephony hardware, and network configurations (wired and wireless)

Technologies

• MS Office
• Electronic health record

Minimum Requirements

• 0-3 years of experience in technical support or a related discipline

Preferred

• Bachelor’s Degree in a related field
• I.T. related certification

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A range of benefits supporting physical, emotional, and financial well-being, plus protection for unexpected life events
• https://jobs.nm.org/benefits
• Review benefits eligibility by employment classification for this role

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

Sign-On Bonus Eligibility (if applicable)

• Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus
• Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible

Location & Work Setup

• Chicago, IL
• Onsite
• Hourly salary: USD 25 - 36 per hour

AI Disclosure

• Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position
• All employment decisions are made by a person

Background Check

• Northwestern Medicine conducts a background check including criminal history on newly hired team members and, at times, internal transfers
• If offered a position, completion of an authorization and disclosure form is required to allow Northwestern Medicine to run the background check
• Results are evaluated on a case-by-case basis
• Background checks follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act