Identity Governance Support Jobs

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Today

Service Desk Technician I (MSP Tier 2 Support Engineer)

DiamondIT Bakersfield, CA

Bakersfield, CA

Today

$53k - $64k/yr Full time Active Directory Application Support Azure

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Job Description

The Service Desk Technician I (MSP Tier 2 Support Engineer) role supports client environments as a Tier 2 engineer, owning and resolving Tier 1 and Tier 2 requests while delivering a reliable client experience. This onsite position is based in Bakersfield, California.

Role Overview

This position provides technical support for client systems and services with a focus on Microsoft 365 administration, endpoint troubleshooting, and foundational network and security troubleshooting. The role emphasizes structured troubleshooting, root cause analysis, and accountable escalation through to resolution.

Responsibilities

Resolve Tier 1 and Tier 2 support requests while maintaining ownership of the client experience.
Support Microsoft 365 environments, including Exchange Online, Entra ID, Teams, SharePoint, OneDrive, and Intune.
Troubleshoot Windows workstations, laptops, mobile devices, business applications, and peripherals.
Administer user accounts, permissions, licensing, MFA, and security controls.
Troubleshoot DNS, DHCP, VPN, wireless, switching, connectivity, and firewall-related issues.
Use remote monitoring and management tools to maintain and remediate client systems.
Apply structured troubleshooting and root cause analysis to identify corrective actions that prevent repeat issues.
Escalate appropriately while remaining accountable for communication and follow-through.
Create accurate ticket notes, technical documentation, and knowledge articles.
Contribute to service improvement, operational standards, and knowledge sharing.
Coordinate with the Service, Centralized Services, Strategic Services, and Professional Services teams.
Participate in after-hours support rotations as required.

Required Qualifications

2 to 5+ years of professional IT support experience.
Demonstrated success in a Help Desk, Service Desk Analyst, Technical Support, internal IT, or MSP support role.
Experience supporting Microsoft 365 business environments.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently, manage competing priorities, and ask for help when appropriate.
Strong documentation and follow-through habits.
A client-first attitude and willingness to engage with people, not just technology.

Technologies

Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, OneDrive, Intune
MFA
DNS, DHCP, VPN, wireless, switching, firewall
Windows 10, Windows 11
Remote monitoring and management tools
Root cause analysis
IT Glue

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off and Charity Contribution PTO.
Professional development and certification support.
Employee appreciation programs.
Clear career advancement opportunities.
Collaborative team focused on client success and continuous improvement.
Flexible schedule.
Life insurance.
Referral program.
Retirement plan.
Tuition reimbursement.

What You Should Already Know

Microsoft 365 user and license administration.
Exchange Online, Entra ID, Teams, SharePoint, OneDrive, MFA, and Intune fundamentals.
Windows 10 and Windows 11 troubleshooting and administration.
Device onboarding, software installation, endpoint support, and remote support tools.
DNS, DHCP, VPN, wireless, switching, and firewall fundamentals.
Ticket ownership, SLA awareness, escalation practices, documentation, time management, and client communication.

Preferred Qualifications

MSP experience supporting multiple client environments.
CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent experience.
Experience with remote monitoring and management platforms.
Experience with IT Glue or a similar documentation platform.
Hands-on exposure to Intune, SharePoint, Entra ID, Exchange Online, and network troubleshooting.

Career Growth

Service Desk Technician II and III
Escalation Specialist
Professional Services Engineering
Centralized Services
Strategic Services
Technical Leadership and Management

The organization invests in professional development, certification attainment, leadership growth, and internal advancement opportunities.

Work Setting and Location

Bakersfield, CA | Full Time | In Office
Work Location: In person

Pay

$52,756.37 - $63,960.00 per year

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