Bakersfield, CA

Support Jobs in Bakersfield, CA

2 jobs found

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Today

Technical Support I

GRAPEVINE OPERATING COMPANY LLC Bakersfield, CA

Bakersfield, CA

Today

$31 - $44/hr Full time Active Directory Application Support Azure Ad / Entra Id

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Job Description

Technical Support I provides hands-on end-user assistance onsite and remotely, with troubleshooting, case management, and administrative IT support across office and field users.

Responsibilities

Triage end-user issues, create support tickets, and apply troubleshooting techniques to drive timely resolutions and reduce disruption to daily operations.
Deliver customer-focused support using strong technical depth and problem-solving skills.
Resolve common IT problems, including end-user device maintenance, software troubleshooting, operating system fixes, and basic hardware issues to keep systems functioning properly.
Complete routine administration tasks such as user account creation, access rights assignments, password resets, and system configuration.
Support end users in English and Spanish by communicating verbally and in writing, including walking Spanish-speaking employees through troubleshooting steps and documenting outcomes in English within each ticket.
Manage personal workload with diligence by keeping tickets and tasks updated and ensuring troubleshooting steps and resolutions are fully documented.
Provide proactive status updates on tickets and tasks to both users and IT team members to improve visibility for stakeholders awaiting resolution.
Handle project-related assignments from IT management aligned to organizational priorities.
Prioritize work and manage time effectively to complete project deliverables while maintaining routine support responsibilities.
Lead individual projects when needed, demonstrating autonomy and follow-through to completion.
Perform other related duties as assigned.

Requirements

3+ years of technical support experience.
Strong analytical skills with proven ability to address complex problems effectively.
Exceptional interpersonal and communication skills, including written and verbal communication.
Professional fluency in English and Spanish (speaking, reading, and writing) with the ability to explain technical concepts clearly to non-technical users and produce user-facing instructions and training material in both languages.
Solid understanding of PC hardware and familiarity with Microsoft products; Google Workspace proficiency is highly advantageous.
General understanding of security concepts such as least privilege, zero trust, and just-in-time access (significant plus).
Networking knowledge including IP addressing, TCP/UDP ports, and subnets, plus demonstrated ability to troubleshoot connectivity issues (definite plus).
Ticketing and/or Remote Monitoring and Management (RMM) experience is a plus.
Working knowledge of endpoint security tooling (antivirus/EDR, disk encryption, patch management) and standard backup and restore procedures is a plus.
Ability to follow established ticketing and change-management processes, with accurate documentation that other technicians can pick up.
Strong time management and prioritization, including judgment to escalate appropriately when an issue is outside the role.
Valid driver’s license and ability to travel between company sites as needed.
Willingness to participate in after-hours/on-call support rotation and respond to urgent issues outside normal business hours.
Ability to work safely in and around an operating industrial facility with full compliance to site safety requirements, PPE, and orientation rules.
Experience administering user accounts, groups, and access rights in Active Directory and/or Microsoft Entra ID and Microsoft 365 is required.
Experience imaging, configuring, and deploying end-user devices (desktops, laptops, and mobile devices) is required.
Ability to diagnose and fix problems with PCs, laptops, and popular software applications is required.
Ability to adapt to new technologies and navigate rapidly changing priorities and direction.
Prior experience supporting users in the refinery sector or similar fields is a major plus.
Experience working in a small, dynamic team environment with multitasking and self-directed work is a significant plus.
Customer service experience in a technical support context is a significant plus.
Ability to handle user support remotely, including phone-based troubleshooting, is a plus.
Relevant technology certifications are a plus.
Experience supporting mobile devices via an MDM platform such as Microsoft Intune or Jamf is a significant plus.
Experience supporting printers, scanners, peripherals, and conference room or audiovisual equipment is a plus.
Experience supporting VPN, remote access, and multifactor authentication (MFA) tools is a plus.
Experience supporting plant, field, and shop-floor users including ruggedized devices, two-way radios, and shared-use workstations is a significant plus.
Experience working with a defined separation between corporate IT and OT/ICS networks, and understanding why that boundary matters, is a plus.
Experience participating in after-hours/on-call rotation is a plus.
Experience maintaining IT asset inventory and tracking hardware, software, and licenses across their lifecycle is a plus.
Experience authoring knowledge base articles, how-to guides, and end-user documentation is a plus.
Experience supporting new-hire orientation, IT onboarding/offboarding workflows, and delivering end-user training is a plus.

Physical Requirements

Requires close vision (clear vision at 20 inches or less) and ability to adjust focus.
Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing and walking.
Must be able to pass a physical test of pushing, pulling, and lifting a minimum of 50 lbs.
Ability to perform repetitive movements over long periods of time.
Frequent reaching, stooping, bending, kneeling, and crouching.
Requires lifting, positioning, pushing, and/or transferring equipment and materials.
Frequent fine manipulation and simple grasping of right and left hands.

Tech & Tools

Microsoft products; Google Workspace
Microsoft Entra ID; Microsoft 365; Active Directory
Endpoint security tooling (antivirus, EDR, disk encryption, patch management)
Backup and restore procedures
Ticketing; Remote Monitoring and Management (RMM) systems
Security concepts: least privilege, zero trust, just-in-time access
Networking: IP addressing, TCP/UDP ports, subnets
Change-management processes
Microsoft Intune; Jamf; mobile device management (MDM) platform
VPN; remote access; multifactor authentication (MFA) tools
OT/ICS networks; two-way radios

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Today

Service Desk Technician I (MSP Tier 2 Support Engineer)

DiamondIT Bakersfield, CA

Bakersfield, CA

Today

$53k - $64k/yr Full time Active Directory Application Support Azure

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Job Description

The Service Desk Technician I (MSP Tier 2 Support Engineer) role supports client environments as a Tier 2 engineer, owning and resolving Tier 1 and Tier 2 requests while delivering a reliable client experience. This onsite position is based in Bakersfield, California.

Role Overview

This position provides technical support for client systems and services with a focus on Microsoft 365 administration, endpoint troubleshooting, and foundational network and security troubleshooting. The role emphasizes structured troubleshooting, root cause analysis, and accountable escalation through to resolution.

Responsibilities

Resolve Tier 1 and Tier 2 support requests while maintaining ownership of the client experience.
Support Microsoft 365 environments, including Exchange Online, Entra ID, Teams, SharePoint, OneDrive, and Intune.
Troubleshoot Windows workstations, laptops, mobile devices, business applications, and peripherals.
Administer user accounts, permissions, licensing, MFA, and security controls.
Troubleshoot DNS, DHCP, VPN, wireless, switching, connectivity, and firewall-related issues.
Use remote monitoring and management tools to maintain and remediate client systems.
Apply structured troubleshooting and root cause analysis to identify corrective actions that prevent repeat issues.
Escalate appropriately while remaining accountable for communication and follow-through.
Create accurate ticket notes, technical documentation, and knowledge articles.
Contribute to service improvement, operational standards, and knowledge sharing.
Coordinate with the Service, Centralized Services, Strategic Services, and Professional Services teams.
Participate in after-hours support rotations as required.

Required Qualifications

2 to 5+ years of professional IT support experience.
Demonstrated success in a Help Desk, Service Desk Analyst, Technical Support, internal IT, or MSP support role.
Experience supporting Microsoft 365 business environments.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently, manage competing priorities, and ask for help when appropriate.
Strong documentation and follow-through habits.
A client-first attitude and willingness to engage with people, not just technology.

Technologies

Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, OneDrive, Intune
MFA
DNS, DHCP, VPN, wireless, switching, firewall
Windows 10, Windows 11
Remote monitoring and management tools
Root cause analysis
IT Glue

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off and Charity Contribution PTO.
Professional development and certification support.
Employee appreciation programs.
Clear career advancement opportunities.
Collaborative team focused on client success and continuous improvement.
Flexible schedule.
Life insurance.
Referral program.
Retirement plan.
Tuition reimbursement.

What You Should Already Know

Microsoft 365 user and license administration.
Exchange Online, Entra ID, Teams, SharePoint, OneDrive, MFA, and Intune fundamentals.
Windows 10 and Windows 11 troubleshooting and administration.
Device onboarding, software installation, endpoint support, and remote support tools.
DNS, DHCP, VPN, wireless, switching, and firewall fundamentals.
Ticket ownership, SLA awareness, escalation practices, documentation, time management, and client communication.

Preferred Qualifications

MSP experience supporting multiple client environments.
CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent experience.
Experience with remote monitoring and management platforms.
Experience with IT Glue or a similar documentation platform.
Hands-on exposure to Intune, SharePoint, Entra ID, Exchange Online, and network troubleshooting.

Career Growth

Service Desk Technician II and III
Escalation Specialist
Professional Services Engineering
Centralized Services
Strategic Services
Technical Leadership and Management

The organization invests in professional development, certification attainment, leadership growth, and internal advancement opportunities.

Work Setting and Location

Bakersfield, CA | Full Time | In Office
Work Location: In person

Pay

$52,756.37 - $63,960.00 per year

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Support Jobs in Bakersfield, CA

Technical Support I

Service Desk Technician I (MSP Tier 2 Support Engineer)

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