Imac Support Jobs

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Desktop Support Technician

Gr8ttek, LLC Carlsbad, CA

Carlsbad, CA

Today

$20 - $33/hr Full time Customer Support Desktop Support End User Support

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Job Description

Gr8ttek, LLC is seeking a Desktop Support Technician for an onsite direct hire role in Carlsbad, CA, with an hourly pay range of $20 to $33.

Responsibilities

Provide desk-side support for client-identified VIPs
Handle change management requests, including installing new PC equipment and delivering end-user desk-side support
Perform IMAC activities (Install, Move, Add, Change) with 3+ years of experience
Complete all assigned desk-side support activities in an end-user computing environment
Demonstrate strong technical and professional service skills at all times
Meet established customer service satisfaction targets and other operational/customer service metrics per guidelines
Proactively communicate with end-users and service desk personnel about arrival times, repair time estimates, and repair status
Follow documented service operations policies and procedures

Requirements

Maintain all required OEM certifications as directed by Management
3+ years of relevant experience with software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired

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