Carlsbad, CA

Support Jobs in Carlsbad, CA

2 jobs found

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Today

IT Support Engineer

Integrated Specialty Coverages, LLC Carlsbad, CA

Carlsbad, CA

Today

$64k - $80k/yr Full time Active Directory Application Support Azure Virtual Desktop

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Job Description

Integrated Specialty Coverages, LLC (ISC) offers employee ownership with a rewards program that grows as the company grows, along with comprehensive benefits and support for professional development. In this onsite role in Carlsbad, CA, you’ll provide Level 1 and Level 2 support across multiple offices and remote users, using modern Microsoft tools to keep end users productive.

What you’ll do

Support 5 offices and remote users across the enterprise through phone, chat, and ticketing platforms (experience with Atera is a plus).
Handle ticket triage and advanced troubleshooting for end-user hardware, software, operating systems, Microsoft 365 services, permissions, and remote connectivity tools.
Translate technical problems into clear, actionable guidance for non-technical users.
Provision and manage Microsoft 365 accounts, including shared mailboxes, distribution lists, Teams, and OneDrive.
Administer Active Directory and Azure AD for user lifecycle, group policy, and role-based access control.
Support Azure Virtual Desktop (AVD), including user access and application troubleshooting.
Manage printers and scanners, including related support and maintenance.
Install and maintain software (including Claude desktop, Adobe Acrobat, and common productivity tools), apply updates and security patches, and monitor system performance.
Prepare and deploy new and upgraded hardware to end users.
Maintain accurate helpdesk documentation, contribute to the knowledge base, and help identify recurring issues for process or system improvements.
Escalate issues when needed to avoid disrupting end-user productivity, and collaborate with IT staff and departments on infrastructure projects and rollouts.
Mentor and assist Level 1 technicians as needed.

What you bring

2–4 years of experience in Technical Support or Level 2 support.
Experience with Microsoft 365 and Azure.
Strong knowledge of Windows OS, AD/Azure AD user provisioning, Microsoft Intune, remote support tools, and networking fundamentals including TCP/IP, DHCP, and DNS.
CompTIA A+ and/or Network+ and/or Microsoft Modern Desktop Administrator Associate (or similar) plus a certificate in thin-client platforms are a strong plus.
Exceptional written and verbal communication, patience, and customer-focused support skills.
Excellent troubleshooting and problem-solving abilities.
Strong teamwork and collaboration skills, including a mindset for continuous improvement through documentation and process enhancement.
Ability and willingness to work onsite in the Carlsbad office.

Tools you’ll work with

Microsoft 365, Atera, Azure Virtual Desktop (AVD), Microsoft Intune, Active Directory, Azure AD, Teams, OneDrive, Claude desktop, Adobe Acrobat, printers and scanners, TCP/IP, DHCP, DNS

Compensation and benefits

Salary: USD 64,162 to 80,202 per year
Employee Ownership Program
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential Employee Assistance Program
Health Savings Account with company contribution
Short-term disability
Voluntary benefits (supplemental accident, critical illness, hospital insurance)
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs and 11 company paid holidays

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3mo ago

Technical Support Representative I

HME Hospitality and Specialty Comm Carlsbad, CA 🇺🇸 Remote

Carlsbad, CA

3mo ago Closed

$19 - $21/hr Contract Contact Center Customer Support Hardware Support

This position is no longer accepting applications (closed Jun 23, 2026).

Job Description

Temporary, fully remote Technical Support Representative I position on HME Hospitality and Specialty Communications' call center team in Carlsbad, CA, offering $19-$21 per hour, a 40-hour week, and shifts that include evenings and weekends, with potential to transition to a regular role.

Responsibilities

Deliver inbound technical assistance to customers through phone, chat, or email channels
Assist with operation guidance, troubleshooting, maintenance, and installation support
Foster and maintain positive customer relationships
Adhere to defined call flows, verification steps, and escalation paths
Educate installers and customers on equipment installation, operation, and ongoing maintenance, including responsibilities
Leverage internal knowledge bases and tools to resolve issues promptly
Maintain professionalism, empathy, and composure in every interaction
Coordinate onsite installer dispatch for problems beyond telephone troubleshooting
Document all customer interactions accurately in the case management system
Identify opportunities for product improvements and make recommendations
Contribute feedback to enhance the knowledge base
Escalate unresolved or complex issues to the appropriate teams
Meet or exceed performance metrics, including quality, productivity, and attendance

Requirements

At least 1 year of customer service experience; technical support or call center background is preferred
Strong troubleshooting and problem-solving abilities
Ability to multitask across multiple systems while assisting customers in real time
Professional, empathetic customer service demeanor
Basic to intermediate computer skills, including OS navigation, web browsers, email, and basic hardware knowledge
Flexible schedule availability, including evenings, weekends, and holidays as required
Private workspace and reliable internet connection with wired capability

Technologies

D365
AX

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Support Jobs in Carlsbad, CA

IT Support Engineer

Technical Support Representative I

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