Carlsbad, CA

Support Jobs in Carlsbad, CA

7 jobs found

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Today

Helpdesk Technician 1

Natural Alternatives International Inc Carlsbad, CA

Carlsbad, CA

Today

$27 - $30/hr Full time Dhcp End User Support ERP Systems

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Job Description

Natural Alternatives International Inc is hiring a Helpdesk Technician 1 to provide onsite first-level technical support for end users in Carlsbad, CA.

Responsibilities

Represent IT staff, teams, and services professionally and respectfully to support the company userbase
Resolve Tier 1 helpdesk tickets and escalate complex and/or high-priority issues to the appropriate IT personnel
Support IT-managed products and services, including answering questions, troubleshooting, instructing users on software or hardware functionality, and communicating relevant policies
Troubleshoot printer issues and assist with ERP system difficulties as needed
Identify the most effective path to resolve technical issues through research and in-depth troubleshooting
Consult with full-time IT staff when additional input is required
Confirm solutions resolved user issues via verbal or email follow-up
Participate in IT-related projects assigned by the supervisor
Support corporate network reliability by monitoring and following documented procedures for systems and appliances (including antivirus software and monitoring tools) to help maximize performance and minimize security issues and downtime
Manage multiple tasks and projects at the same time
Apply a working familiarity with Sarbanes-Oxley (SOX) requirements that apply to IT work (a plus)

Requirements

2+ years of experience in helpdesk or IT support
Windows 10+ and Active Directory
Azure
Microsoft Office 2013+ and Office 365 administration
Mobile device administration
Networking concepts: DHCP, DNS, and TCP/IP
Disk imaging / PC deployment
PC hardware troubleshooting
Management and maintenance of printers and copiers
Ability to interface with and make recommendations to users across the organization, including C-suite
Demonstrated mastery of written English grammar (sentence structure, spelling, punctuation)
Good verbal communication skills
Diplomacy, composure, and sound judgment; ability to adapt quickly to changing circumstances
Strong troubleshooting and problem-solving skills to respond quickly to system software and hardware issues
Ability to pursue goals efficiently, understand priorities, and manage activities aligned with department objectives
Good organizational skills and self-starter mindset
Team-oriented approach, including facilitating discussions, mediating, and supporting team processes
Recognize personal limitations and request assistance and training when challenges require management guidance

Technologies

Windows 10+
Active Directory
Azure
Microsoft Office 2013+
Office 365
DHCP
DNS
TCP/IP
ERP system
Antivirus software
Monitoring tools
Printers and copiers
Mobile device administration
Disk imaging

Benefits

Free medical (one plan) plus other medical plan options
Dental, vision, life insurance, and other voluntary benefit options
$1,000 Retention Bonus after 90 days of employment
$1,000 Employee Referral Bonus
3 weeks vacation and 11 paid holidays
401K with company matching and profit sharing
Opportunities for advancement
Comprehensive training

Location and Pay

Location: Carlsbad, CA (onsite)
Pay: USD 27 - 30 per hour

Physical Demands

Regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop and kneel; talk and hear
Frequently required to sit and stand
Vision abilities required: close vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
Lifting requirement: up to 50 pounds (maximum safety-recommended)
Reasonable accommodations may be made upon request for qualified disabilities

Work Environment

Computer workstation and climate controlled office environment
May occasionally enter production areas where personal protective equipment might be required to prevent or lessen exposure to airborne powdered nutritional supplement substances

Background Check Requirement

Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to starting
Employment offers may be rescinded for disqualifying background check results and/or if the candidate withheld or falsified information
Failure to complete the background check may affect continued employment for an NAI employee who was conditionally offered the position

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24d ago

Technical Support Specialist

Antech Diagnostics Carlsbad, CA

Carlsbad, CA

24d ago

$21 - $21/hr Full time Application Support Computer Skills Customer Support

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Job Description

Antech Diagnostics is seeking a Technical Support Specialist to support Sound’s veterinary customers with remote help for digital radiography hardware and related software. The onsite role is based in Carlsbad, CA, and focuses on troubleshooting, clear documentation, and dependable case management through a CRM workflow.

You will work directly with veterinary medical professionals, guiding them through troubleshooting steps either remotely or in a “blind” session, while capturing the details needed for accurate follow-up. Strong attention to detail, solid PC skills, and a methodical approach to diagnosing issues are central to success in this position.

What you’ll do

Analyze reported issues to diagnose problems and identify root cause using simple and in-depth questioning techniques.
Document accurate steps to reproduce and record troubleshooting details during calls and in customer tickets within the CRM.
Support Sound products and services for veterinary medical professionals with strong customer and technical support skills.
Troubleshoot and resolve issues ranging from simple to highly complex across hardware and software with a methodical, detail-oriented approach.
Use CRM to manage and track progress on multiple customer tickets without reducing accuracy or service quality.
Support operating system and application installation or configuration with a high level understanding of product functionality.
Facilitate warranty returns through RMA processes with third-party vendors, coordinate maintenance repairs, and arrange loaner service orders.
Maintain thorough issue tracking in customer relationship management software and control calls effectively while still prioritizing customer service.
Provide product and service information relevant to a broad range of Equine and Small Animal offerings and related learning as needed.
Communicate clearly, including when customers are upset, and coordinate with other departments during problem solving.
Contribute as a team player to support the team with high-quality, dedicated service.
Perform other duties as assigned.

Required qualifications

Bachelor’s or associate’s degree in a technical field preferred, or equivalent experience.
2 years of troubleshooting experience with software and hardware.
Strong PC skills and knowledge of MS applications including Outlook, Excel, Word, and PowerPoint.
General knowledge of Microsoft Windows 7, Windows 8, and Windows 10.
Excellent written and oral communication skills.
Strong organization and professionalism with an emphasis on being extremely detail oriented.
Typing skills of 40+ WPM.

Preferred qualifications

Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience).
Working or general knowledge in three or more of the following: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM.
Experience with customer-facing ticketing systems such as MS CRM, Salesforce, or ServiceNow.
Medical imaging experience is a plus, including film or digital radiography.

Technology and tools

Outlook, Excel, Word, PowerPoint
Microsoft Windows 7, Windows 8, Windows 10
MS SQL Server, Remote Desktop
PACS, TCP/IP, DICOM
MS CRM, Salesforce, ServiceNow (CRM)
CRM

Work conditions

Regular manual dexterity for keyboarding, including hand and wrist flexibility.
Frequent sitting for extended periods, plus standing, walking, and reaching with hands and arms.
Frequent need to hear and speak to use the telephone and communicate in an office environment.
Occasional sitting, stooping, bending, kneeling, or crouching.
Occasional lifting or moving up to 15 pounds.
Primarily a typical office environment with cubicles, computers, and overhead lighting.
Minimal to nonexistent temperature extremes; usually moderate noise.
Required to use a computer, spreadsheets, database management, email, and the Internet.
Frequent use of a calculator; use of fax, copy machine, and phone system.
Occasional use of media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.

Compensation and location

Location: Carlsbad, CA (onsite)
Salary: USD 21 to USD 21 per hour

Benefits

Medical, Dental, Vision (multiple plans available)
Basic Life (company paid) & Supplemental Life
Short and Long Term Disability (company paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

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1mo ago

Technical Support Engineer

Next Wave Energy Monitoring Inc. Carlsbad, CA

Carlsbad, CA

1mo ago Closed

$28 - $45/hr Full time Api Integration Customer Support Data Integration

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

Provide technical support across platforms, field systems, and reporting for renewable energy monitoring customers in Carlsbad, CA.

Responsibilities

Act as a primary technical point of contact for customers, platform users, and field-service personnel via platform inquiries and tickets, phone, email, and other support channels.
Handle questions and cases involving monitoring, production, metering, equipment communications, and platform data; communicate findings clearly.
Triaging support cases by urgency and customer impact, investigating issues, and coordinating with teammates for specialized support.
Monitor renewable energy system data to detect abnormal, missing, delayed, or erroneous information.
Review historical production and metering data, compare results with expected behavior, and investigate discrepancies related to communications, configuration, scaling, calculations, or data quality.
Troubleshoot connected devices including dataloggers, cellular modems, meters, inverters, trackers, weather stations, and related equipment.
Support device-to-datalogger communications and validate setups involving Modbus and RS-485, TCP/IP connectivity, monitoring-platform device configuration, and data mapping.
Provide remote technical support for field communications issues and support onsite reactive or service calls.
Review diagnostics and confirm completed work and reported site conditions; determine the next step and verify communications and data are restored after service.
Prepare, review, and deliver assigned customer and renewable-energy certificate reports.
Validate source data, investigate reporting exceptions, maintain reporting schedules, and coordinate corrections when data is incomplete or inconsistent.
Independently investigate customer-reported issues; document troubleshooting steps and findings, identify recurring patterns, and escalate complex problems with sufficient diagnostic detail to Engineering, Product, Development, field personnel, or equipment vendors.
Reproduce significant platform issues; document and help prioritize technical defects; validate important corrections by reviewing calculations, alarms, dashboards, reports, and customer-facing outputs.
Translate technical findings into clear updates for customers and actionable internal next steps.
Collaborate with Customer Success, Engineering, Product, Development, field personnel, and equipment vendors to resolve issues and improve support and product processes.
Support NextWave’s presence at trade shows, conferences, and industry events by assisting with product demonstrations, answering technical questions, and engaging customers and prospects.

Requirements

Bachelor’s degree in electrical engineering, renewable energy, computer science, information systems, or a related technical field, or equivalent practical experience.
Strong technical problem-solving, analytical, and root-cause investigation skills.
Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical customers.
Basic understanding of electrical power and energy (kW, kWh, AC and DC) or ability to learn quickly.
Ability to manage multiple customer issues, document findings clearly, collaborate across teams, and follow matters through resolution.
Self-directed learning skills and comfort working with unfamiliar equipment, data, and software systems.

Technologies

Modbus
RS-485
TCP/IP
API integration
API testing

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Preferred Qualifications

Experience with photovoltaic system operation, irradiance and temperature impacts, expected production, production losses, clipping, or curtailment.
Electrical metering knowledge including current transformers, meter configuration, and validation of metering or production data.
Familiarity with Modbus, RS-485, TCP/IP networking, cellular communications, dataloggers, or data acquisition systems.
Experience in technical customer support, field-service support, renewable-energy monitoring, or equipment troubleshooting.
Coding or scripting experience, plus API integration/testing, data analysis, or experience with ticketing and issue management systems.
Experience with customer reporting, REC reporting, or recurring data-quality review.

Training and Growth

Training on NextWave platforms, hardware, device integrations, communications, troubleshooting, and reporting processes.
With developing proficiency, opportunity to expand into advanced troubleshooting, platform validation, systems engineering, product support, and customer-facing technical leadership.

Location: Carlsbad, CA (onsite)

Compensation: USD 28 - 45 per hour

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1mo ago

IT Support Specialist

24 Hour Fitness USA, LLC Carlsbad, CA

Carlsbad, CA

1mo ago Closed

$21 - $30/hr Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Provide first-level IT support and customer-focused troubleshooting for club and corporate Team Members on an onsite team.

Responsibilities

Deliver technical assistance for incoming inquiries and issues involving computer systems, software, hardware, and company processes.
Support Team Members via phone and email.
Use probing questions to identify problem scope and guide Team Members through resolution steps.
Handle inbound calls and emails, place outbound calls and emails as needed, and document all interactions in ticketing software.
Troubleshoot and resolve issues involving LAN, WAN, and related systems.
Assist Team Members who are locked out of computer systems.
Run diagnostic programs, isolate issues, and implement solutions or prepare escalation paths.
Escalate critical issues or outages according to Service Desk policies and procedures.
Follow up with Team Members to confirm resolution.
Act as a single point-of-contact for problem resolution and maintain an exceptional end-to-end customer experience.
Meet or exceed Service Level Agreements, including Average Speed of Answer, First Call Resolutions, and timely response to aging tickets.
Research and complete special projects that are assigned or approved.
Participate in training for Service Desk/Call Center best practices, plus customer service and communication skills.
Support departmental goals and the mission of the Information Technology Support Service Department.
Perform other duties as assigned.

Requirements

Ability and desire to learn technology, support terminology, and customer support processes and techniques.
Strong attention to detail to follow procedures and enter data accurately.
Skill in asking probing questions and solving problems.
Competence with Microsoft Office Suite including Word, Excel, and Outlook.
Ability to speak and write effectively.
Neat and organized work habits.
Proficient typing and data entry skills.
Self-starter mindset with motivation to excel and willingness to adapt.
Self-motivated with extremely high levels of ethics and integrity.
Capability to build rapport quickly and follow up when additional resolution is required.
Availability for occasional to frequent overtime.
Availability to work a rotating schedule.
High School Diploma or equivalent (General Educational Development) or commensurate training and relevant experience in information technology or customer service may substitute for minimum education.
Customer service orientation and/or prior customer service training.

Technologies

Microsoft Office Suite (Word, Excel, Outlook)
Windows Operating Systems
Apple Operating Systems X, iOS
LAN, WAN
Remedy Information Technology Service Management Suite
Automatic Call Distributor phone system

Location

Carlsbad, CA (onsite)

Compensation

USD 21 - 30 per hour

Experience & Education

Minimum experience: 1 year
Education: High School Diploma or equivalent (General Educational Development) or commensurate training and relevant experience in information technology or customer service may substitute

Organizational Relationships

Reports to the Information Technology Manager, IT Solutions Delivery.
Interacts with all departments and all position levels at 24 Hour Fitness.
No direct reports.

Physical Demands / Environmental Conditions

Occasionally lift and/or move up to 40 pounds.
Normal day-to-day business operations including keyboard use, walking, bending, and reaching.

Travel Requirement

Occasional travel for meetings and club visits.

Preferred Qualifications

Competency in call center tracking tools.
Problem solving skills, computer skills, and attention to details.
Working knowledge of Windows Operating Systems and Apple Operating Systems X and iOS.
Working knowledge and training in networking, computer hardware, internet, client/server, thin client, and troubleshooting software application issues for escalation.
Experience supporting network and stand-alone printers, routers, switches, modems, laptops, desktops, mobile devices, and personal computer peripherals.
Working knowledge or experience using an Automatic Call Distributor phone system.
Working knowledge of Remedy Information Technology Service Management Suite.
Bachelor’s degree.
CompTIA A+ Certification.
Cisco Certified Network Associate (CCNA).
Helpdesk related training courses.
2+ years of exceptional customer service.
2+ years experience in a technical call center.
2+ years of extensive hands-on technical experience or training.
Experience supporting customers in use of application software.
Experience with Windows Operating Systems and Apple Operating Systems X and iOS.

Compliance & Integrity

Maintain privacy and confidentiality of information.
Protect organizational assets and act with ethics and integrity.
Report non-compliance and adhere to applicable federal, state, and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness policies and procedures.
Directors, Managers, and Supervisors are accountable for communication, implementation, enforcement, monitoring, and oversight of compliance policies and practices in their departments.

Service & Quality

Consistently demonstrate service behaviors and principles defined by 24 Hour Fitness.
Support departmental and organizational initiatives.
Demonstrate the knowledge, skills, abilities, and behaviors needed to provide superior and culturally sensitive service to members, team members, contracted providers, and vendors.

Workplace Safety

Work safely by following established policies and procedures and reporting injuries and hazards to your supervisor immediately.
Supervisors and Managers ensure safety performance, apply consistent practices in compliance with federal, state, and local regulations, and provide guidance to maintain a safe and healthy work environment.

Disclaimer: Responsibilities described are intended to reflect the general nature of work performed and are not exhaustive. Other duties may be assigned as business needs change.

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1mo ago

Desktop Support Technician

Gr8ttek, LLC Carlsbad, CA

Carlsbad, CA

1mo ago Closed

$20 - $33/hr Full time Customer Support Desktop Support End User Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Gr8ttek, LLC is seeking a Desktop Support Technician for an onsite direct hire role in Carlsbad, CA, with an hourly pay range of $20 to $33.

Responsibilities

Provide desk-side support for client-identified VIPs
Handle change management requests, including installing new PC equipment and delivering end-user desk-side support
Perform IMAC activities (Install, Move, Add, Change) with 3+ years of experience
Complete all assigned desk-side support activities in an end-user computing environment
Demonstrate strong technical and professional service skills at all times
Meet established customer service satisfaction targets and other operational/customer service metrics per guidelines
Proactively communicate with end-users and service desk personnel about arrival times, repair time estimates, and repair status
Follow documented service operations policies and procedures

Requirements

Maintain all required OEM certifications as directed by Management
3+ years of relevant experience with software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired

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1mo ago

IT Support Engineer

Integrated Specialty Coverages, LLC Carlsbad, CA

Carlsbad, CA

1mo ago Closed

$64k - $80k/yr Full time Active Directory Application Support Azure Virtual Desktop

This position is no longer accepting applications (closed Oct 20, 2026).

Job Description

Integrated Specialty Coverages, LLC (ISC) offers employee ownership with a rewards program that grows as the company grows, along with comprehensive benefits and support for professional development. In this onsite role in Carlsbad, CA, you’ll provide Level 1 and Level 2 support across multiple offices and remote users, using modern Microsoft tools to keep end users productive.

What you’ll do

Support 5 offices and remote users across the enterprise through phone, chat, and ticketing platforms (experience with Atera is a plus).
Handle ticket triage and advanced troubleshooting for end-user hardware, software, operating systems, Microsoft 365 services, permissions, and remote connectivity tools.
Translate technical problems into clear, actionable guidance for non-technical users.
Provision and manage Microsoft 365 accounts, including shared mailboxes, distribution lists, Teams, and OneDrive.
Administer Active Directory and Azure AD for user lifecycle, group policy, and role-based access control.
Support Azure Virtual Desktop (AVD), including user access and application troubleshooting.
Manage printers and scanners, including related support and maintenance.
Install and maintain software (including Claude desktop, Adobe Acrobat, and common productivity tools), apply updates and security patches, and monitor system performance.
Prepare and deploy new and upgraded hardware to end users.
Maintain accurate helpdesk documentation, contribute to the knowledge base, and help identify recurring issues for process or system improvements.
Escalate issues when needed to avoid disrupting end-user productivity, and collaborate with IT staff and departments on infrastructure projects and rollouts.
Mentor and assist Level 1 technicians as needed.

What you bring

2–4 years of experience in Technical Support or Level 2 support.
Experience with Microsoft 365 and Azure.
Strong knowledge of Windows OS, AD/Azure AD user provisioning, Microsoft Intune, remote support tools, and networking fundamentals including TCP/IP, DHCP, and DNS.
CompTIA A+ and/or Network+ and/or Microsoft Modern Desktop Administrator Associate (or similar) plus a certificate in thin-client platforms are a strong plus.
Exceptional written and verbal communication, patience, and customer-focused support skills.
Excellent troubleshooting and problem-solving abilities.
Strong teamwork and collaboration skills, including a mindset for continuous improvement through documentation and process enhancement.
Ability and willingness to work onsite in the Carlsbad office.

Tools you’ll work with

Microsoft 365, Atera, Azure Virtual Desktop (AVD), Microsoft Intune, Active Directory, Azure AD, Teams, OneDrive, Claude desktop, Adobe Acrobat, printers and scanners, TCP/IP, DHCP, DNS

Compensation and benefits

Salary: USD 64,162 to 80,202 per year
Employee Ownership Program
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential Employee Assistance Program
Health Savings Account with company contribution
Short-term disability
Voluntary benefits (supplemental accident, critical illness, hospital insurance)
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs and 11 company paid holidays

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5mo ago

Technical Support Representative I

HME Hospitality and Specialty Comm Carlsbad, CA 🇺🇸 Remote

Carlsbad, CA

5mo ago Closed

$19 - $21/hr Contract Contact Center Customer Support Hardware Support

This position is no longer accepting applications (closed Jun 23, 2026).

Job Description

Temporary, fully remote Technical Support Representative I position on HME Hospitality and Specialty Communications' call center team in Carlsbad, CA, offering $19-$21 per hour, a 40-hour week, and shifts that include evenings and weekends, with potential to transition to a regular role.

Responsibilities

Deliver inbound technical assistance to customers through phone, chat, or email channels
Assist with operation guidance, troubleshooting, maintenance, and installation support
Foster and maintain positive customer relationships
Adhere to defined call flows, verification steps, and escalation paths
Educate installers and customers on equipment installation, operation, and ongoing maintenance, including responsibilities
Leverage internal knowledge bases and tools to resolve issues promptly
Maintain professionalism, empathy, and composure in every interaction
Coordinate onsite installer dispatch for problems beyond telephone troubleshooting
Document all customer interactions accurately in the case management system
Identify opportunities for product improvements and make recommendations
Contribute feedback to enhance the knowledge base
Escalate unresolved or complex issues to the appropriate teams
Meet or exceed performance metrics, including quality, productivity, and attendance

Requirements

At least 1 year of customer service experience; technical support or call center background is preferred
Strong troubleshooting and problem-solving abilities
Ability to multitask across multiple systems while assisting customers in real time
Professional, empathetic customer service demeanor
Basic to intermediate computer skills, including OS navigation, web browsers, email, and basic hardware knowledge
Flexible schedule availability, including evenings, weekends, and holidays as required
Private workspace and reliable internet connection with wired capability

Technologies

D365
AX

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Support Jobs in Carlsbad, CA

Helpdesk Technician 1

Technical Support Specialist

Technical Support Engineer

IT Support Specialist

Desktop Support Technician

IT Support Engineer

Technical Support Representative I

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