Industrial It Support Jobs

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Today

IT Customer Services- Desktop Support Technician

L3Harris Technologies Malabar, FL

Malabar, FL

Today

Full time Application Support Computer Skills Desktop Support

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Job Description

Join an on-site IT role supporting a manufacturing and engineering facility with advanced desktop, network, and systems troubleshooting.

Responsibilities

Triages and resolves end-user IT problems submitted through helpdesk tickets, phone, or in-person support
Provides first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals
Owns escalated issues from Level 1 support with deeper troubleshooting for desktops, laptops, servers, printers, and specialized manufacturing and engineering peripherals
Installs, configures, and upgrades hardware and software, including advanced operating systems and enterprise applications such as Microsoft Office 365
Supports ERP and engineering software used by the facility, including SAP, CAD/CAM software, and simulation programs
Diagnoses and resolves network issues involving LAN/WAN configurations, switches, routers, firewalls, and industrial control integrations
Supports connectivity with PLC, SCADA, and IoT networks
Performs proactive maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits
Sets up and maintains advanced audiovisual and collaboration systems for design reviews, virtual meetings, and training sessions
Documents IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base content
Partners with Level 3 engineers, IT managers, and external vendors to resolve high-level issues and implement facility-wide IT projects
Follows IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards including ISO 9001 and NIST cybersecurity frameworks
Trains and mentors Level 1 technicians and end-users on advanced tools, troubleshooting approaches, and security awareness
Manages IT inventory and asset lifecycle, supporting procurement by evaluating and recommending hardware and software for manufacturing and engineering needs

Requirements

High School Diploma or equivalent
Minimum 8 years of prior relevant experience
Alternative option: 2 years post-secondary/Associates Degree with a minimum of 4 years of prior related experience

Technologies

Microsoft Office 365
SAP
CAD/CAM software
PLC
SCADA
IoT
LAN/WAN
TCP/IP
VLANs
VPNs
ServiceNow
ERP systems
MES (Manufacturing Execution Systems)

Job Schedule

9/80 schedule: 9 workdays in every 14 days (80 hours total)
Every other Friday off

Preferred Additional Skills

Advanced troubleshooting capability for hardware, software, and network issues
Solid networking protocol knowledge including TCP/IP, VLANs, and VPNs plus cybersecurity fundamentals
Experience with ServiceNow or similar ticketing systems, remote management tools, and monitoring software
Familiarity with manufacturing technologies including ERP, MES, SCADA, and industrial automation
Strong analytical and problem-solving skills with attention to detail
Ability to communicate technical concepts to non-technical stakeholders
Capability to work independently and collaboratively under pressure during production-critical situations
Commitment to continuous learning and adapting to evolving technologies

Location: Malabar, FL (onsite)

Job Code: 45889

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