It Training Support Jobs

1 job found

1d ago

Help Desk Support Agent I

Burrell Preferred Inc. Indianapolis, IN

Indianapolis, IN

1d ago

Full time Application Support Computer Skills Customer Support

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Job Description

Help end-users with IT support across software and hardware while maintaining systems, documentation, and training across locations.

Responsibilities

Serve as a support specialist for end-users by recording support issues/questions and responding promptly to software and hardware concerns, plus other basic departmental needs
Troubleshoot and problem-solve complex user issues
Coordinate with Administration and Department Head staff about pending problems and changes to desktop user applications
Perform routine technical maintenance for computer hardware
Repair and replace computer hardware parts
Schedule and prepare one-on-one and group training to help improve end-user skills
Train staff on computer use
Maintain accurate end-user training materials using paper and web-based manuals and assistance tools for Microsoft standard products and standard business software used across the organization
Assist with installation and maintenance of voice and data communications at all locations
Install workstations, including required hardware and software
Maintain accurate inventory records for information technology equipment and end-users
Perform other duties as assigned by the supervisor

Requirements

Read and interpret documents such as computer manuals, software documentation manuals, safety rules, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of residents or employees of the organization
Apply logic and understanding to carry out instructions provided in written, oral, or diagram form
Use problem-solving techniques to handle issues involving several concrete variables, including responding effectively to crisis and other critical situations
Perform effectively as job demands change
Take necessary and appropriate action independently
Establish effective relationships through telephone and in-person contacts
Follow direction and accept supervision
Effectively use all Microsoft Office products (current and most recent versions)
Comprehensively understand all standard business software used throughout the organization
Successful completion of background check, including criminal record, driving record, abuse/neglect, and fingerprint check
Complete New Hire Orientation at the beginning of employment
Complete all training requirements, including Relias at the beginning of employment and annually thereafter
Maintain a current driver’s license, acceptable driving record, and current auto insurance
ADA consideration for sedentary work: exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or negligible force frequently (1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body
Repetitive movements of hands, fingers, and arms for typing and/or writing throughout the work shift

Technologies

Microsoft Office
Microsoft standard products
Relias

Education and Experience

Associates of Applied Science Degree or equivalent
1 year of experience preferred
Ability to effectively use all Microsoft Office products (current and most recent versions)

Benefits

Paid time off: full-time employees receive an attractive time off package
Employee benefits package: health, dental, vision, retirement, life, and more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities and promoting from within
Welcoming, warm, supportive culture: environment that promotes well-being and values employees as people

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