Support Jobs in Alachua, FL

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Desktop Support Technician

Evergen Alachua, FL

Alachua, FL

Today

$23 - $27/hr Full time Active Directory Customer Support Desktop Support

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Job Description

Evergen is hiring a Desktop Support Technician to deliver day-to-day software and hardware support for both on-site and remote employees in Alachua, FL. This role supports end users by handling help desk requests, troubleshooting company devices, and helping keep systems accessible through Active Directory.

What you’ll do

Provide software and hardware support for all on-site and remote employees with a strong customer service focus
Coordinate the setup, configuration, and installation of laptop and desktop computers, along with network printers
Troubleshoot and resolve hardware and software issues related to company devices
Install and support licensed software and internal software and hardware as needed
Provide access to systems and software through Active Directory accounts
Triage help desk requests using a phone and ticket system in a timely manner with a high level of customer service
Accurately record, update, and document requests using the IT service desk system
Maintain an accurate inventory of company devices
Support additional IT projects and handle other duties as assigned

Core requirements

High School Diploma or equivalent
0-3 years of experience in desktop support
A+ or MCP certification preferred
Strong verbal and written communication skills
Solid ability in computer software and system troubleshooting
Customer service mindset
Problem solving methodologies

Tools and systems you’ll use

Active Directory
IT service desk system
Network printers
Laptop and desktop computers

Location, schedule, and pay

This is an onsite position based in Alachua, FL. Pay is USD 23 - 27 per hour. Travel is N/A.

Physical and safety requirements

Ability to move or lift objects up to 25 pounds
Frequent (>75%) stationary position (standing or sitting) while using digital displays
Frequent (>75%) fine manipulation with hands and fingers (typing, clicking, etc.)
Onsite office environment with an assigned workstation
May require personal protective equipment during tasks, including gloves, masks, and safety glasses

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