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Evergen

Desktop Support Technician

Evergen
Alachua, FL $23 - $27/hr Full time Posted 8d ago
Active Directory Customer Support Desktop Support End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services It Support Onsite Remote Support Technical Support
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Job Description

Evergen is hiring a Desktop Support Technician to deliver day-to-day software and hardware support for both on-site and remote employees in Alachua, FL. This role supports end users by handling help desk requests, troubleshooting company devices, and helping keep systems accessible through Active Directory.

What you’ll do

  • Provide software and hardware support for all on-site and remote employees with a strong customer service focus
  • Coordinate the setup, configuration, and installation of laptop and desktop computers, along with network printers
  • Troubleshoot and resolve hardware and software issues related to company devices
  • Install and support licensed software and internal software and hardware as needed
  • Provide access to systems and software through Active Directory accounts
  • Triage help desk requests using a phone and ticket system in a timely manner with a high level of customer service
  • Accurately record, update, and document requests using the IT service desk system
  • Maintain an accurate inventory of company devices
  • Support additional IT projects and handle other duties as assigned

Core requirements

  • High School Diploma or equivalent
  • 0-3 years of experience in desktop support
  • A+ or MCP certification preferred
  • Strong verbal and written communication skills
  • Solid ability in computer software and system troubleshooting
  • Customer service mindset
  • Problem solving methodologies

Tools and systems you’ll use

  • Active Directory
  • IT service desk system
  • Network printers
  • Laptop and desktop computers

Location, schedule, and pay

This is an onsite position based in Alachua, FL. Pay is USD 23 - 27 per hour. Travel is N/A.

Physical and safety requirements

  • Ability to move or lift objects up to 25 pounds
  • Frequent (>75%) stationary position (standing or sitting) while using digital displays
  • Frequent (>75%) fine manipulation with hands and fingers (typing, clicking, etc.)
  • Onsite office environment with an assigned workstation
  • May require personal protective equipment during tasks, including gloves, masks, and safety glasses

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