Support Jobs in Allendale, NJ

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26d ago

IT - Technical Support Specialist II

Minaris Advanced Therapies Allendale, NJ

Allendale, NJ

26d ago

$30 - $40/hr Full time Active Directory Application Support Computer Skills

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Job Description

This onsite role in Allendale, NJ provides advanced technical support for end-user devices, software, and enterprise applications, with an hourly rate of $30-$40.

Responsibilities

Deliver advanced technical support and customer service for hardware, software, and enterprise systems, acting as the escalation point beyond Tier 1.
Diagnose and resolve incidents by following documented procedures, knowledge articles, and standard tool sets.
Image, configure, deploy, and manage lifecycle activities for end-user computing devices per organizational standards.
Maintain precise asset and inventory records, including tracking, audits, and coordinating repairs or replacements.
Own the helpdesk ticket lifecycle, prioritizing tasks, documenting steps, communicating updates, and ensuring timely resolution.
Identify recurring issues and trends and supply diagnostics to support root-cause analysis by senior technical staff.
Escalate according to established paths and collaborate with system administrators, network teams, application support, or vendors as needed.
Coordinate vendor-supported cases under existing agreements, monitor progress, and relay status updates.
Support endpoint security activities such as antivirus and malware protection, patching, and adherence to security policies.
Offer operational support for IT projects including application deployments, system upgrades, and hardware refreshes under guidance from senior staff.
Create and maintain work instructions, SOPs, and knowledge base articles to ensure consistency and facilitate knowledge sharing.
Educate end users on IT systems, tools, policies, and procedures.
Share knowledge with peers and support onboarding or cross training initiatives.
Participate in on-call rotations, after-hours support, and overtime as required by business needs.
Ensure activities comply with company policies, quality standards, and regulatory requirements including GLP and GMP.
Contribute to the effectiveness, efficiency, and continuous improvement of IT operations.
Perform all duties in compliance with Minaris Advanced Therapies policies, procedures, and standards.
Assist other departments as needed and take on additional duties as assigned.

Requirements

Proficiency configuring, troubleshooting, and supporting Windows 10 and Windows 11 environments.
Solid experience with Microsoft 365 / Office 365 apps such as Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
Familiarity with PC hardware, imaging, deployment, diagnostics, and basic repair tasks.
Understanding of printer hardware and enterprise printing solutions.
Experience with conference room technologies.
Knowledge of Active Directory user and group management.
Foundational networking knowledge including TCP/IP, DNS, DHCP, and basic OSI-based troubleshooting.
Understanding of endpoint security concepts and best practices.
Familiarity with IT service management processes, including ticket lifecycles, prioritization, escalation, and SLAs.
Strong written and verbal communication skills for clear documentation and interaction with technical and non-technical users.

Technologies

Windows 10
Windows 11
Microsoft 365
Office 365
Outlook
Teams
OneDrive
Word
Excel
PowerPoint
Active Directory
TCP/IP
DNS
DHCP
Antivirus
Malware protection
Conference room technologies
Printer hardware
Enterprise print solutions

Benefits

Medical insurance
Vision insurance
Dental insurance
401(k)
Paid time off
Tuition assistance

Working Environment

Onsite setting with moderate noise and frequent interruptions
Potential travel by car or plane to multiple locations, with possible overnight stays
Fast paced environment
Strict adherence to safety and health policies
Occasional off-shift, weekend, and overtime work may be required

Physical Requirements

Work in a lab setting with biohazards and various chemicals
Ability to wear appropriate PPE
Tolerance for variable noise levels
Ability to stand, sit, or walk for extended periods
Ability to lift up to 25 lbs routinely
Ability to crouch, bend, twist, and reach
Ability to push/pull up to 25 lbs routinely or occasionally
Clarity of vision and color discrimination
Ability to perform repetitive motions and climb stairs or step stools
Ability to enter refrigerators/freezers at temperatures from 5°C to -80°C
Inside working conditions

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