Support Jobs in Ames, IA

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9d ago

Help Desk/Desktop Support Analyst

Robert Half Ames, IA

Ames, IA

9d ago

Contract Active Directory Computer Skills End User Support

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Job Description

Robert Half is seeking a Help Desk/Desktop Support Analyst for an onsite, long-term contract in Ames, IA. The role centers on hands-on end-user support, daily desktop operations maintenance, and resolving hardware, software, and access issues to keep teams productive in a fast-paced environment.

Responsibilities

Provide frontline technical assistance for desktops, laptops, and Windows-related issues reported by end users.
Diagnose and resolve common hardware, software, and operating system problems using structured troubleshooting methods.
Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner.
Assist with user account administration tasks, including access updates and directory maintenance within Active Directory.
Install, configure, and maintain Windows 10 environments and related workplace technology.
Escalate complex incidents when needed and collaborate with other support teams to restore service efficiently.
Support end users in a help desk or desktop support capacity with professionalism and clarity.
Apply working knowledge of Active Directory for basic user and access administration.
Demonstrate proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems.
Perform structured troubleshooting for hardware, software, and user access issues.
Operate within service desk ticketing processes and document issues accurately.
Communicate effectively with users to provide clear, professional assistance.

Requirements

Experience supporting end users in a help desk or desktop support capacity.
Working knowledge of Active Directory for basic user and access administration.
Proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems.
Ability to perform structured troubleshooting for hardware, software, and user access issues.
Familiarity with service desk ticketing processes and accurate issue documentation.
Strong communication skills with the ability to assist users clearly and professionally.

Technologies

Active Directory
Microsoft Windows 10

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

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