Help Desk/Desktop Support Analyst

Robert Half is seeking a Help Desk/Desktop Support Analyst for an onsite, long-term contract in Ames, IA. The role centers on hands-on end-user support, daily desktop operations maintenance, and resolving hardware, software, and access issues to keep teams productive in a fast-paced environment.

Responsibilities

• Provide frontline technical assistance for desktops, laptops, and Windows-related issues reported by end users.
• Diagnose and resolve common hardware, software, and operating system problems using structured troubleshooting methods.
• Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner.
• Assist with user account administration tasks, including access updates and directory maintenance within Active Directory.
• Install, configure, and maintain Windows 10 environments and related workplace technology.
• Escalate complex incidents when needed and collaborate with other support teams to restore service efficiently.
• Support end users in a help desk or desktop support capacity with professionalism and clarity.
• Apply working knowledge of Active Directory for basic user and access administration.
• Demonstrate proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems.
• Perform structured troubleshooting for hardware, software, and user access issues.
• Operate within service desk ticketing processes and document issues accurately.
• Communicate effectively with users to provide clear, professional assistance.

Requirements

• Experience supporting end users in a help desk or desktop support capacity.
• Working knowledge of Active Directory for basic user and access administration.
• Proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems.
• Ability to perform structured troubleshooting for hardware, software, and user access issues.
• Familiarity with service desk ticketing processes and accurate issue documentation.
• Strong communication skills with the ability to assist users clearly and professionally.

Technologies

• Active Directory
• Microsoft Windows 10

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training