Support Jobs in Auburn, IL

1 job found

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2mo ago

IT Help Desk Technician

United Community Bank Auburn, IL

Auburn, IL

2mo ago Closed

$17 - $21/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Join United Community Bank as an IT Help Desk Technician in Auburn, IL. This onsite role provides end‑user computing support and collaborates with system administrators. You will image and build workstations, apply patches, maintain Active Directory, assist with AV setups, and deliver direct user support. The position offers an hourly wage of $17 to $21 and requires education in Computer Science or MIS via an Associate’s degree or vocational training, or equivalent experience (preferred).

Responsibilities

Assess issue urgency, determine the appropriate resolution path, and escalate when needed
Install hardware and peripherals such as monitors, keyboards, printers, and scanners
Load operating systems, networking components, and office applications
Provide telephone, in‑person, and online support to end users
Keep non‑ticket tasks updated with resolution dates
Image and build workstations and laptops
Patch user machines and servers
Manage Active Directory changes, maintenance, and housekeeping
Assist with audio/visual support in conference and training rooms
Maintain working knowledge of mobile device technologies and operating systems
Maintain and troubleshoot printers, including print servers and queues
Develop and maintain end‑user desktop FAQs and How‑To articles
Escalate network or technical issues to the IT Helpdesk Manager and provide necessary information for troubleshooting
Provide proactive communication about pending or upcoming problems, outages, or service issues
Other related duties as assigned

Requirements

Strong proficiency with the Microsoft Office suite (Word, Excel, Access, PowerPoint)
Experience with ITI/Director is a plus
Associate’s degree or vocational training in Computer Science/MIS, or equivalent experience (preferred)
Experience with PowerShell, SQL, JavaScript, XML or similar scripting/logic is a plus
Previous customer service experience preferred
Excellent attention to detail and accuracy
Strong time management and organizational skills
Discretion with confidential information and professional handling of sensitive situations
Ability to communicate effectively with customers and coworkers
Reading, writing, and comprehension of simple instructions and memos
Ability to perform basic mathematical calculations and apply them to work
Capability to manage multiple tasks simultaneously
Analytical problem‑solving skills with the ability to define problems and draw valid conclusions
Ability to work independently, set priorities, and meet deadlines with limited supervision
Commitment to safety and regulatory compliance
Knowledge of financial institution regulations
Sound judgement aligned with established policies, procedures, and practices
General understanding of bank procedures and how they apply across the organization

Technologies

Microsoft Office
PowerShell
SQL
JavaScript
XML
Active Directory
ITI/Director

Benefits

401(k) retirement plan (eligible after 30 days of employment, age 20)
Paid Leave Time
Free checking account including identity theft protection, cellphone protection, Roadside Assistance and more
Free savings account and Safety Deposit Box
Cashier's checks
Vacation time (eligible after 30 days of employment)
Sick/Personal Time (eligible after 90 days of employment)
Holidays
Jury Duty leave
Health Insurance (eligible after 30 days of employment)
Dental Insurance (eligible after 30 days of employment)
Vision Insurance (eligible after 30 days of employment)
Life Insurance (eligible after 30 days of employment)
Short‑Term Disability Insurance (eligible after 30 days of employment)
Long‑Term Disability Insurance (eligible after 30 days of employment)
Section 125 Cafeteria Plan including Flexible Spending Accounts (eligible after 30 days of employment)
Tuition Reimbursement
Military Leave

Attendance Requirements

Employees are expected to report to work as scheduled, on time, and prepared to start. They should remain for the entire scheduled work period, avoiding late arrivals, early departures, and unscheduled absences.

Certificates, Licenses, or Registrations

None required

Working Conditions

This position operates in a clerical office setting and regularly uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.

Physical Requirements

Requires bending, stooping, or standing as necessary
Ability to hear, speak, and signal others
Effective verbal and written communication in English
Manual dexterity for typing and transactions
Occasional lifting and moving up to 25 pounds

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