Support Jobs in Barrington, IL

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IT Technical Support Administrator I

Advocate Aurora Health Barrington, IL

Barrington, IL

Today

$25 - $37/hr Full time Computer Skills Customer Service Customer Support

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Job Description

IT Technical Support Administrator I at Advocate Aurora Health is based onsite in Barrington, IL, delivering end-user IT support, incident management, hardware and software maintenance, change control, IT asset management, and field services across multiple projects including deployment of emerging technologies, with compensation of USD 25 - 37 per hour.

Responsibilities

Ensure IT solutions function at peak performance and align with end-user needs; provide end-user support including training on new device capabilities, basic device operations, accessing network resources, and device security best practices.
Adhere to established incident and service request procedures, meet SLAs, document updates with actions taken, communicate with clients, and close tickets with complete resolution documentation.
Perform analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software that require 24/7 support, ensuring compliance with Advocate Health IT standards.
Follow change control procedures for environmental, operational, and configuration changes.
Follow Advocate Health IT Asset Management processes for device removals, manage inventory, and optimize resource use through regular reviews of hardware usage reports.
Serve as a local IT field services resource across multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while upholding IT system policies and practices; support IT and Field Services strategic initiatives aligned with Advocate Health goals.
Provide updates to field leadership on task progress, risks, or concerns that may impact assigned projects.
Participate in the deployment of emerging technologies, including testing, analysis, and documentation; assess technical solutions for technology users by building and maintaining relationships through rounds.

Requirements

At least 1 year of experience in a complex IT operating or support environment.
Excellent interpersonal and technical skills.
Proven ability to troubleshoot problems accurately with a positive attitude for handling a variety of situations.
Preferred background in healthcare, customer service, or technology.
Excellent written and verbal communication skills, strong customer service abilities, and strong problem-solving capabilities.

Physical requirements and working conditions

Ability to lift up to 35 pounds without assistance; for lifts over 35 pounds, use lifting equipment or lift with at least one other associate when available; unique lifting scenarios assessed case by case.
Travel to various Advocate Health locations is required.
This position requires onsite work in both office and clinical environments unless specified otherwise.
On call support is required.
Personnel must wear personal protective equipment in designated clinical areas.

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