IT Technical Support Administrator I

IT Technical Support Administrator I at Advocate Aurora Health is based onsite in Barrington, IL, delivering end-user IT support, incident management, hardware and software maintenance, change control, IT asset management, and field services across multiple projects including deployment of emerging technologies, with compensation of USD 25 - 37 per hour.

Responsibilities

• Ensure IT solutions function at peak performance and align with end-user needs; provide end-user support including training on new device capabilities, basic device operations, accessing network resources, and device security best practices.
• Adhere to established incident and service request procedures, meet SLAs, document updates with actions taken, communicate with clients, and close tickets with complete resolution documentation.
• Perform analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software that require 24/7 support, ensuring compliance with Advocate Health IT standards.
• Follow change control procedures for environmental, operational, and configuration changes.
• Follow Advocate Health IT Asset Management processes for device removals, manage inventory, and optimize resource use through regular reviews of hardware usage reports.
• Serve as a local IT field services resource across multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while upholding IT system policies and practices; support IT and Field Services strategic initiatives aligned with Advocate Health goals.
• Provide updates to field leadership on task progress, risks, or concerns that may impact assigned projects.
• Participate in the deployment of emerging technologies, including testing, analysis, and documentation; assess technical solutions for technology users by building and maintaining relationships through rounds.

Requirements

• At least 1 year of experience in a complex IT operating or support environment.
• Excellent interpersonal and technical skills.
• Proven ability to troubleshoot problems accurately with a positive attitude for handling a variety of situations.
• Preferred background in healthcare, customer service, or technology.
• Excellent written and verbal communication skills, strong customer service abilities, and strong problem-solving capabilities.

Physical requirements and working conditions

• Ability to lift up to 35 pounds without assistance; for lifts over 35 pounds, use lifting equipment or lift with at least one other associate when available; unique lifting scenarios assessed case by case.
• Travel to various Advocate Health locations is required.
• This position requires onsite work in both office and clinical environments unless specified otherwise.
• On call support is required.
• Personnel must wear personal protective equipment in designated clinical areas.