Support Jobs in Bay Minette, AL

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Atlas Copco Group Bay Minette, AL

Bay Minette, AL

Today

Full time Customer Support Field Service Hardware Support

Provide technical support, training, and field assistance for Quincy rotary and reciprocating compressed air products.

Deliver technical assistance and product expertise for Quincy rotary and reciprocating systems
Support Field Service Technicians, distributors, and end users with maintenance, service, and training
Help customers find the technical information needed to support Quincy Compressor performance
Keep technical knowledge current on new products, modifications, and warranty policies
Maintain up-to-date product documentation for the Technical Service Department
Produce daily reports of field problems received by phone and email
Provide training for service technicians and distributors in service school and in the field when needed
Provide training for internal teams and the distribution network
Complete special projects or assignments aligned with department and division goals
Administer remote monitoring platform ICONS
Accompany service technicians to customer sites to perform air audits
Compile field data and construct reports in a timely manner
Assist with Industrial Air Piping design and modifications
Perform Quality Air Auditing
Perform Compressor Power Consumption Audits
Troubleshoot networking and connectivity for compressed air equipment

High School Degree required; Mechanical or Civil Engineering degree preferred
2 years’ experience in a relevant role preferred
Knowledge of compressed air products and services
Technical expertise and strong problem-solving ability
Excellent phone skills
Strong computer skills
Excellent customer service and interpersonal skills
CAD experience preferred but not required
Able to move about the facility (standing, walking) and occasionally be on customer sites depending on location
Travel required domestically and internationally, up to 40% maybe required

Individual learning opportunities, world-wide job opportunities, and on-the-job training
Company vehicle, work clothes, and specialty tools
High standards for workplace safety
Fair compensation package
Health insurance, paid leave, and retirement benefits
Diverse, collaborative environment focused on being valued, proud, empowered, respected, developed, and rewarded

New Support Jobs in Bay Minette, AL, daily.