Air Compressor Technical Support Specialist

Provide technical support, training, and field assistance for Quincy rotary and reciprocating compressed air products.

Responsibilities

• Deliver technical assistance and product expertise for Quincy rotary and reciprocating systems
• Support Field Service Technicians, distributors, and end users with maintenance, service, and training
• Help customers find the technical information needed to support Quincy Compressor performance
• Keep technical knowledge current on new products, modifications, and warranty policies
• Maintain up-to-date product documentation for the Technical Service Department
• Produce daily reports of field problems received by phone and email
• Provide training for service technicians and distributors in service school and in the field when needed
• Provide training for internal teams and the distribution network
• Complete special projects or assignments aligned with department and division goals
• Administer remote monitoring platform ICONS
• Accompany service technicians to customer sites to perform air audits
• Compile field data and construct reports in a timely manner
• Assist with Industrial Air Piping design and modifications
• Perform Quality Air Auditing
• Perform Compressor Power Consumption Audits
• Troubleshoot networking and connectivity for compressed air equipment

Requirements

• High School Degree required; Mechanical or Civil Engineering degree preferred
• 2 years’ experience in a relevant role preferred
• Knowledge of compressed air products and services
• Technical expertise and strong problem-solving ability
• Excellent phone skills
• Strong computer skills
• Excellent customer service and interpersonal skills
• CAD experience preferred but not required
• Able to move about the facility (standing, walking) and occasionally be on customer sites depending on location
• Travel required domestically and internationally, up to 40% maybe required

Technologies

• ICONS
• CAD

Benefits

• Individual learning opportunities, world-wide job opportunities, and on-the-job training
• Company vehicle, work clothes, and specialty tools
• High standards for workplace safety
• Fair compensation package
• Health insurance, paid leave, and retirement benefits
• Diverse, collaborative environment focused on being valued, proud, empowered, respected, developed, and rewarded

Location

• On-site role reporting into Bay Minette, Alabama