Support Jobs in Bayside, NY

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IT Support- (Bilingual English/Chinese or English Korean)

Xtreme Care Bayside, NY

Bayside, NY

Today

$50k - $70k/yr Full time End User Support Help Desk Support Incident Management

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Job Description

Xtreme Care is expanding its IT team in Bayside, New York, seeking a motivated Service Desk Associate who can provide hands-on support across telecom, hardware, networking, and system administration. The role emphasizes clear communication and strong customer service, with occasional travel to other office locations as needed.

Location: Bayside, NY (onsite). Salary: USD 50,000 - 70,000 per year. Experience: Minimum 2 years. Education: Bachelor's degree in a related field.

Responsibilities

Handle incoming help desk requests via phone, email, and a ticketing system; resolve end-user issues promptly and courteously.
Develop and enforce standard procedures for routing and escalating requests.
Track and verify that solutions effectively resolve problems.
Review help desk trends and performance to identify recurring issues and suggest improvements.
Propose and apply system reconfigurations informed by support trends.
Design and deliver training for end users to boost computer literacy and self-sufficiency.
Produce and maintain user documentation, including help sheets, guides, and FAQs.
Investigate emerging technologies and support procurement and implementation efforts.
Liaise with vendors for system installations and address adaptation challenges.
Deliver hands-on technical support, including software/hardware installation, system configuration, and file backup.
Other duties as assigned.

Requirements

Exceptional communication, organizational, and time-management skills.
Knowledge of IT infrastructure technologies, including server, desktop, storage, data center, and networking.
Strong technical proficiency with computer systems and IT support tools.
Excellent interpersonal, written, and verbal communication skills.
Proven ability to manage performance and build strong working relationships.
Analytical and problem-solving abilities with strong attention to detail.
Ability to prioritize and manage tasks in a fast-paced, high-pressure environment.
Customer-focused mindset with a commitment to service excellence.
Comfortable working independently and as part of a team.
Ability to explain technical concepts in user-friendly language.
Reliable transportation.
Bilingual in English with Chinese or English with Korean language skills.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift or carry at least 20 pounds.

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