IT Support- (Bilingual English/Chinese or English Korean)

Xtreme Care is expanding its IT team in Bayside, New York, seeking a motivated Service Desk Associate who can provide hands-on support across telecom, hardware, networking, and system administration. The role emphasizes clear communication and strong customer service, with occasional travel to other office locations as needed.

Location: Bayside, NY (onsite). Salary: USD 50,000 - 70,000 per year. Experience: Minimum 2 years. Education: Bachelor's degree in a related field.

Responsibilities

• Handle incoming help desk requests via phone, email, and a ticketing system; resolve end-user issues promptly and courteously.
• Develop and enforce standard procedures for routing and escalating requests.
• Track and verify that solutions effectively resolve problems.
• Review help desk trends and performance to identify recurring issues and suggest improvements.
• Propose and apply system reconfigurations informed by support trends.
• Design and deliver training for end users to boost computer literacy and self-sufficiency.
• Produce and maintain user documentation, including help sheets, guides, and FAQs.
• Investigate emerging technologies and support procurement and implementation efforts.
• Liaise with vendors for system installations and address adaptation challenges.
• Deliver hands-on technical support, including software/hardware installation, system configuration, and file backup.
• Other duties as assigned.

Requirements

• Exceptional communication, organizational, and time-management skills.
• Knowledge of IT infrastructure technologies, including server, desktop, storage, data center, and networking.
• Strong technical proficiency with computer systems and IT support tools.
• Excellent interpersonal, written, and verbal communication skills.
• Proven ability to manage performance and build strong working relationships.
• Analytical and problem-solving abilities with strong attention to detail.
• Ability to prioritize and manage tasks in a fast-paced, high-pressure environment.
• Customer-focused mindset with a commitment to service excellence.
• Comfortable working independently and as part of a team.
• Ability to explain technical concepts in user-friendly language.
• Reliable transportation.
• Bilingual in English with Chinese or English with Korean language skills.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift or carry at least 20 pounds.