Support Jobs in Baytown, TX

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21d ago

Director, AV & Technical Support Services

Lee College Baytown, TX

Baytown, TX

21d ago

$86k - $90k/yr Full time Audiovisual Support Customer Support Education Technology

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Job Description

Lee College seeks a strategic leader to direct the campus AV and technical support services on site in Baytown, TX, with a yearly salary ranging from USD 85,841 to 90,220.

Responsibilities

Direct and oversee the AV, help desk, and desktop technical support teams to ensure reliable service delivery.
Develop and implement plans to enhance service delivery, boost operational efficiency, and raise user satisfaction.
Manage classroom and event AV support, system maintenance, and lifecycle planning for devices and software.
Lead first-line IT support operations, ensuring timely resolution of issues and adherence to service standards.
Collaborate with academic and administrative departments to assess technology needs and deliver effective solutions.
Oversee vendor relationships, contracts, and performance monitoring to meet service level expectations.
Ensure compliance with institutional policies and IT security standards across all services.
Develop and administer the department budget and allocate resources accordingly.
Monitor performance metrics and provide regular reporting to executive leadership.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field (or higher).
Five to ten years of progressive IT experience, including at least five years in a management role.
Experience overseeing help desk, desktop, and AV support services.
Strong leadership, supervisory, staff development, project management, and analytical skills.
Collaborative, service-oriented leader committed to operational excellence and continuous improvement to support student success.
Excellent written, verbal, and interpersonal communication abilities.

Technologies

ITIL

Preferred Qualifications

Master’s degree (or higher).
Experience in a higher education setting.
Project Management Professional (PMP) certification.
Knowledge of IT service management best practices, including ITIL.

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