Education Technology

Education Technology Support Jobs

3 jobs found

3d ago

Technical Support Technician (00145)

Brightpoint Community College Chesterfield, VA

Chesterfield, VA

3d ago

$65k - $70k/yr Full time Application Support Computer Skills Education Technology

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Job Description

Brightpoint Community College offers a stable state government career with a collaborative IT culture. This on-site opportunity in Chesterfield, VA carries a salary of USD 65,000 to 70,000 per year and a comprehensive benefits package, including health, retirement, and paid time off. The role supports on-site and remote IT operations for desktop computing, classroom AV equipment, and peripheral hardware, delivering Tier 1-2 assistance and software deployment. A college degree or equivalent experience is required, with a minimum of 3 years in a related field.

Responsibilities

Perform on-site and remote diagnostics, installation, testing, and repair of microcomputer devices, classroom AV equipment, and peripheral hardware.
Provide Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high-availability classroom infrastructure.
Deliver advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure.
Manage full software lifecycle, including application packaging and automated deployment to sustain standardized environments while performing hardware-level diagnostics and repairs.
Diagnose and resolve complex operating system and application conflicts using diagnostic and data recovery tools; troubleshoot network connectivity with TCP/IP fundamentals, PING, and DNS.
Support AV systems by identifying signal failures, hardware issues, and connectivity disruptions; provide first-level support for IP telephony and related services.
Engage with faculty and staff to offer one-on-one instruction on classroom technologies and new software to ensure effective adoption.
Collaborate with the Lead Technician and Manager of Client Services to identify recurring issues and improve Help Desk service delivery.
Maintain security and confidentiality of sensitive data; document equipment configurations, installation procedures, and repair activities for departmental reference.
Perform additional duties as assigned to support operational needs and continuous service improvement.

Requirements

Extensive expertise in personal computer hardware architecture with the ability to perform deep-dive hardware repairs, motherboard diagnostics, and component-level troubleshooting for Windows and macOS.
Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command-line troubleshooting to resolve software conflicts.
Proficiency with advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.
Ability to configure and use LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.
General knowledge of multimedia infrastructure, including installing media cabling, terminating connections, and troubleshooting physical connectivity issues.
Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep-level programming knowledge.
Successful completion and passing of a background check.

Technologies

Microsoft Intune
Windows 10/11
macOS
Crestron
Extron

Benefits

State of Virginia employee benefits
Comprehensive health insurance (medical, dental, and vision)
Virginia Retirement System participation
Generous annual leave and paid holidays
Remote work flexibility, depending on role and departmental needs
Professional development opportunities
Continuous learning programs
Access to wellness resources and employee assistance programs

Special Instructions for Applicants

To support inclusion, individuals with disabilities may apply through the Commonwealth's Alternative Hiring Process. To be considered, please provide your AHP Letter from the Department for Aging & Rehabilitation Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP.

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28d ago

Tech Support Specialist

Burlington School District Burlington, VT

Burlington, VT

28d ago

$27 - $30/hr Full time Chrome Os Chromebook Computer Skills

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Job Description

Tech Support Specialist roles at Burlington School District, onsite in Burlington, VT, provide IT support across district schools; three positions available with an hourly rate of $27-$30.

Responsibilities

Identify, diagnose, and resolve issues across hardware, network, and software components.
Manage tech support requests and IT service needs for the district's schools.
Install and upgrade devices, operating systems, and software applications.
Interact with users throughout the support lifecycle.
Administer user accounts and credential management for multiple services.
Keep inventories of software and hardware and maintain IT support documentation.
Deliver support across on-site, remote, and phone channels to several schools.
Support callers via the district help desk.
Handle warranty repair requests.
Assist students in troubleshooting issues with district-issued devices.
Collaborate with staff and students to address evolving technology requirements.
Partner with colleagues on the Tech Integration and Data Teams.
Maintain professional communication and service standards as a support representative.
Attend district computer services team meetings.
Monitor adherence to legal requirements and district policies governing technology use.
Fulfill other duties as assigned by the supervisor or designee.

Requirements

Strong communication, time-management, and organizational abilities.
Capable of working with limited supervision, with adaptability and flexibility.
Self-motivated and able to work independently.
Positive, effective, and professional customer service demeanor.
Ability to assist staff, students, community members, and colleagues with varying IT proficiency.
Proactive problem-solver who anticipates and resolves issues.
Genuine interest in supporting education.
Ability to lift and carry up to 50 pounds safely.

Technologies

Windows 10/11, macOS, Chromebooks, iPad and other mobile devices
Mobile Device Management (MDM) systems
Wired and wireless network technologies
Google Workspace (Gmail, Drive, Docs, etc.)
Display technologies including TVs, projectors, and interactive displays
Disk cloning or imaging systems

Benefits

Health benefits
Paid time off
Shift differential eligibility

Equal Opportunity Employer

Burlington School District is an Equal Opportunity Employer and is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such

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29d ago

Help Desk Supervisor

North Syracuse Central School District North Syracuse, NY

North Syracuse, NY

29d ago

$68k - $78k/yr Full time Customer Service Customer Support Education Technology

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Job Description

Lead the district's front-line technical support team as a Help Desk Supervisor, directing onsite operations for North Syracuse Central School District.

Responsibilities

Oversee building‑level technology teaching assistants, including scheduling, workload management, and performance evaluations.
Serve as the primary escalation point for TAs, providing technical guidance and supporting ongoing professional development.
Monitor and assign tickets in Manage Engine Service Desk Plus to ensure timely resolutions and high end‑user satisfaction among teachers and staff.
Maintain an accurate inventory of district hardware, including Chromebooks, laptops, interactive displays, and peripherals.
Plan and implement multi‑year replacement cycles to keep classroom technology current and functional.
Manage new equipment intake and the legal excessing and disposal of obsolete hardware in compliance with NYS regulations.
Collaborate with the Director of Technology to map future equipment needs for annual budget forecasting.
Conduct follow‑up evaluations to verify incident resolution meets district standards.
Manage help desk ticket queues and troubleshoot issues to support technology TAs and systems used by faculty and staff.
Assist in developing knowledge base materials and self‑service aides for staff and students.

Requirements

Option A: Bachelor's degree in Computer Science or a closely related field plus one year of professional‑level supervisory experience in a Help Desk or user support environment.
Option B: Associate's degree in Computer Science or related field plus three years of professional‑level experience, including one year in a supervisory capacity in a Help Desk or user support environment.
Option C: Five years of professional‑level experience in a Help Desk or user support environment, including one year in a supervisory capacity.

Technologies

Manage Engine Service Desk Plus
Chromebooks in Google/Chromebook environments

Position Details

Location: North Syracuse, NY (onsite)
Salary: USD 68,000 - 78,000 per year
Start Date: 07/06/2026
Civil Service Title: Help Desk Supervisor

Preferred Skills

Proven experience managing 1:1 device deployments in Google/Chromebook environments
Familiarity with ITIL Service Lifecycle and process mapping
Strong interpersonal skills and the ability to translate technical concepts for non‑technical instructional staff

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Education Technology Support Jobs

Technical Support Technician (00145)

Tech Support Specialist

Help Desk Supervisor

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