Director, AV & Technical Support Services

Lee College seeks a strategic leader to direct the campus AV and technical support services on site in Baytown, TX, with a yearly salary ranging from USD 85,841 to 90,220.

Responsibilities

• Direct and oversee the AV, help desk, and desktop technical support teams to ensure reliable service delivery.
• Develop and implement plans to enhance service delivery, boost operational efficiency, and raise user satisfaction.
• Manage classroom and event AV support, system maintenance, and lifecycle planning for devices and software.
• Lead first-line IT support operations, ensuring timely resolution of issues and adherence to service standards.
• Collaborate with academic and administrative departments to assess technology needs and deliver effective solutions.
• Oversee vendor relationships, contracts, and performance monitoring to meet service level expectations.
• Ensure compliance with institutional policies and IT security standards across all services.
• Develop and administer the department budget and allocate resources accordingly.
• Monitor performance metrics and provide regular reporting to executive leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or higher).
• Five to ten years of progressive IT experience, including at least five years in a management role.
• Experience overseeing help desk, desktop, and AV support services.
• Strong leadership, supervisory, staff development, project management, and analytical skills.
• Collaborative, service-oriented leader committed to operational excellence and continuous improvement to support student success.
• Excellent written, verbal, and interpersonal communication abilities.

Technologies

• ITIL

Preferred Qualifications

• Master’s degree (or higher).
• Experience in a higher education setting.
• Project Management Professional (PMP) certification.
• Knowledge of IT service management best practices, including ITIL.