Support Jobs in Bellflower, CA

1 job found

Include remote jobs

1d ago

IT Support Technician

Kaiser Permanente Bellflower, CA

Bellflower, CA

1d ago

$31 - $40/hr Full time Application Support Computer Skills Customer Support

Apply Now

Job Description

Support first and basic second-level technology needs onsite in Bellflower, CA while helping manage incidents, requests, documentation, and continuity activities.

Responsibilities

Complete IT work assignments by applying current subject-area knowledge, meeting deadlines, and following procedures, policies, and project guidance
Collaborate cross-functionally to solve business problems, communicate work status and updates, and support priority delivery
Provide first-level and basic second-level support to resolve issues with products and applications while meeting customer service standards (positive attitude, active listening, ownership, knowledge use, clear communication)
Partner with customers to troubleshoot routine and moderately complex problems
Support analysis and prioritization of incoming requests and alerts
Follow incident escalation and notification procedures, escalating routine issues as needed to the appropriate internal resource or vendor
Resolve non-complex issues and attempt resolution of complex issues when applicable
Follow and support the development of standard operating procedures
Track and document problem details, service request status, and resolutions
Support achievement of key performance indicators (performance, availability, capacity)
Document workarounds for problem records and support changes to proactive processes
Review procedures, installations, and configurations related to new technology
Maintain a knowledge repository for routine and moderately complex technical support
Support execution of disaster recovery and business continuity processes and events
Escalate issues or concerns when needed in accordance with process and policy

Requirements

Bachelor’s degree in Computer Science, Engineering, Social Science, Education, Business, Health Care, or a related field OR minimum two (2) years IT experience in a support or operations environment
One (1) year experience working in a large matrixed organization
Experience maintaining privacy and confidentiality of information and protecting organizational assets

Skills and Abilities

Communication and topic-specific communication
Critical thinking, problem solving, and decision making
Cross-group collaboration and teamwork
Attention to detail, dependability, organizational savvy, and organizational skills
Prioritization and crisis incident management
Debugging and troubleshooting
Learning agility and ability to recall and apply knowledge short- and long-term
Diversity, equity, and inclusion support; integrity; influencing others; relationship building
Technical communication, managing diverse relationships, and relationship building with compassion

Technology

Microsoft Office

Work Details

Location: Bellflower, CA (onsite), California, Bellflower, Bellflower Medical Offices
Hours: 40 hours/week
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Schedule: 08:30 AM to 05:00 PM
Job schedule: Full-time
Job type: Standard; Employee status: Regular
Union affiliation: NUE-SCAL-02|NUE|Non Union Employee
Level: Individual Contributor
Category: Information Technology
Department: Parsons West Annex - Proj Mgmt-Service Area Support - 0806
Travel: Yes, 50% of the time
Salary: USD 31 - 40 per hour
Job level: Individual Contributor
EMPLOYEE STATUS: Regular

Compliance and Privacy (Los Angeles County Fair Chance Ordinance Statement)

Supports compliance with Kaiser Permanente’s Principles of Responsibility (Code of Conduct) by maintaining privacy and confidentiality, protecting organizational assets, acting with ethics and integrity, reporting non-compliance, and adhering to applicable laws, regulations, accreditation, and licensure requirements
Models and reinforces ethical behavior, maintains confidences, admits mistakes, conducts business with honesty, and follows through on commitments
Duties may include at least occasional or possible access to patients, the general public, employees, confidential protected health information and other KP confidential information, KP property and assets, and controlled substances regulated by federal law

Education: Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field

View full job page →

Get Support Jobs in Bellflower, CA alerts

New Support Jobs in Bellflower, CA, daily.