Support Jobs in Big Rapids, MI

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5d ago

IT Support Specialist

Michigan Primary Care Partners Big Rapids, MI

Big Rapids, MI

5d ago

Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Michigan Primary Care Partners presents a full-time, on-site IT role in a cloud-first healthcare environment. You will support seven clinical sites across the region, with regular travel between locations, ensuring secure systems, reliable networks, and smooth end-user experiences for physicians, providers, and staff.

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
Retirement plan with employer match
Paid time off and paid holidays
Mileage reimbursement for travel between office locations
Continuing education and professional development opportunities
401(k) matching

Responsibilities

Deliver on-site and remote IT support to physicians, providers, and staff across seven clinical locations
Diagnose and resolve issues with computers, laptops, printers, scanners, phones, and other devices
Install, configure, deploy, and maintain workstations, monitors, docking stations, and peripherals
Manage user identities and access, including creating, modifying, and deactivating accounts, emails, passwords, and multi-factor authentication
Assist with onboarding and offboarding of staff
Respond quickly to technical issues to minimize impact on patient care
Maintain wired and wireless network infrastructure across locations
Support firewalls, switches, wireless access points, VPNs, internet connectivity, and overall network security
Monitor network performance and proactively address issues
Coordinate with internet service providers and technology vendors during outages, upgrades, and installations
Contribute to infrastructure planning and future technology initiatives
Administer cloud-based productivity, collaboration, identity, and endpoint management platforms
Manage user accounts, licensing, access controls, and security policies
Configure and support cloud-based endpoint management using Google Chrome Enterprise, Microsoft Intune, or similar solutions
Support ongoing cloud migration as the organization shifts away from on-premise infrastructure
Support endpoint security and policy management
Provide support for EMR/EHR systems and other healthcare applications
Support digital X-ray systems, PACS, DICOM connectivity, and related imaging technology
Troubleshoot connectivity involving medical equipment, scanners, label printers, signature pads, and other clinical technology
Coordinate with EMR, PACS, imaging, and other third-party healthcare vendors to resolve issues
Assist with implementing new technology solutions that improve clinical workflows and operational efficiency
Maintain security practices aligned with HIPAA requirements
Monitor endpoint protection, backups, access controls, security alerts, and overall system health
Assist with Security Risk Assessments, cyber insurance requirements, compliance documentation, and vendor security reviews
Maintain disaster recovery and business continuity procedures
Participate in security incident response and remediation efforts
Manage relationships with technology vendors and service providers
Maintain inventory of computers, networking equipment, software licenses, and other assets
Research and recommend hardware and software purchases
Assist leadership with technology planning, budgeting, and long-term IT strategy

Requirements

3 to 5 years of IT experience supporting physician practices, ambulatory surgery centers, hospitals, or similar healthcare organizations
Solid understanding of HIPAA Security Rule requirements and healthcare cybersecurity best practices
Experience supporting EMR/EHR systems
Experience administering Microsoft 365, Google Workspace/Chrome Enterprise, or similar cloud-based productivity and endpoint management platforms
Strong knowledge of Windows operating systems, networking, wireless infrastructure, VPNs, printers, and endpoint management
Excellent troubleshooting and problem-solving skills
Strong communication and customer service abilities
Ability to prioritize multiple requests in a fast-paced healthcare environment
Ability to work independently with minimal supervision
Valid driver’s license and reliable transportation
Ability and willingness to travel regularly between clinical locations

Technologies

Google Chrome Enterprise
Microsoft Intune
Google Workspace
Microsoft 365
Microsoft Entra ID
Cisco Meraki
Ubiquiti
PACS
DICOM
EMR/EHR systems
Digital X-ray systems
VPN
Windows

Locations

Big Rapids, MI
Grand Rapids, MI

Position Details

Position type: Full-Time, On-Site
Service area: Big Rapids, Reed City, Stanwood, and Grand Rapids
Travel: Regular travel between seven clinical sites; 50% travel is preferred
Work environment: On-site across multiple locations with occasional non-standard hours to minimize patient-care disruption
Location: Big Rapids, MI 49307

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