IT Support Specialist

Michigan Primary Care Partners presents a full-time, on-site IT role in a cloud-first healthcare environment. You will support seven clinical sites across the region, with regular travel between locations, ensuring secure systems, reliable networks, and smooth end-user experiences for physicians, providers, and staff.

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement plan with employer match
• Paid time off and paid holidays
• Mileage reimbursement for travel between office locations
• Continuing education and professional development opportunities
• 401(k) matching

Responsibilities

• Deliver on-site and remote IT support to physicians, providers, and staff across seven clinical locations
• Diagnose and resolve issues with computers, laptops, printers, scanners, phones, and other devices
• Install, configure, deploy, and maintain workstations, monitors, docking stations, and peripherals
• Manage user identities and access, including creating, modifying, and deactivating accounts, emails, passwords, and multi-factor authentication
• Assist with onboarding and offboarding of staff
• Respond quickly to technical issues to minimize impact on patient care
• Maintain wired and wireless network infrastructure across locations
• Support firewalls, switches, wireless access points, VPNs, internet connectivity, and overall network security
• Monitor network performance and proactively address issues
• Coordinate with internet service providers and technology vendors during outages, upgrades, and installations
• Contribute to infrastructure planning and future technology initiatives
• Administer cloud-based productivity, collaboration, identity, and endpoint management platforms
• Manage user accounts, licensing, access controls, and security policies
• Configure and support cloud-based endpoint management using Google Chrome Enterprise, Microsoft Intune, or similar solutions
• Support ongoing cloud migration as the organization shifts away from on-premise infrastructure
• Support endpoint security and policy management
• Provide support for EMR/EHR systems and other healthcare applications
• Support digital X-ray systems, PACS, DICOM connectivity, and related imaging technology
• Troubleshoot connectivity involving medical equipment, scanners, label printers, signature pads, and other clinical technology
• Coordinate with EMR, PACS, imaging, and other third-party healthcare vendors to resolve issues
• Assist with implementing new technology solutions that improve clinical workflows and operational efficiency
• Maintain security practices aligned with HIPAA requirements
• Monitor endpoint protection, backups, access controls, security alerts, and overall system health
• Assist with Security Risk Assessments, cyber insurance requirements, compliance documentation, and vendor security reviews
• Maintain disaster recovery and business continuity procedures
• Participate in security incident response and remediation efforts
• Manage relationships with technology vendors and service providers
• Maintain inventory of computers, networking equipment, software licenses, and other assets
• Research and recommend hardware and software purchases
• Assist leadership with technology planning, budgeting, and long-term IT strategy

Requirements

• 3 to 5 years of IT experience supporting physician practices, ambulatory surgery centers, hospitals, or similar healthcare organizations
• Solid understanding of HIPAA Security Rule requirements and healthcare cybersecurity best practices
• Experience supporting EMR/EHR systems
• Experience administering Microsoft 365, Google Workspace/Chrome Enterprise, or similar cloud-based productivity and endpoint management platforms
• Strong knowledge of Windows operating systems, networking, wireless infrastructure, VPNs, printers, and endpoint management
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service abilities
• Ability to prioritize multiple requests in a fast-paced healthcare environment
• Ability to work independently with minimal supervision
• Valid driver’s license and reliable transportation
• Ability and willingness to travel regularly between clinical locations

Technologies

• Google Chrome Enterprise
• Microsoft Intune
• Google Workspace
• Microsoft 365
• Microsoft Entra ID
• Cisco Meraki
• Ubiquiti
• PACS
• DICOM
• EMR/EHR systems
• Digital X-ray systems
• VPN
• Windows

Locations

• Big Rapids, MI
• Grand Rapids, MI

Position Details

• Position type: Full-Time, On-Site
• Service area: Big Rapids, Reed City, Stanwood, and Grand Rapids
• Travel: Regular travel between seven clinical sites; 50% travel is preferred
• Work environment: On-site across multiple locations with occasional non-standard hours to minimize patient-care disruption
• Location: Big Rapids, MI 49307