Bloomingdale, IL

Support Jobs in Bloomingdale, IL

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Today

Technical Support Specialist / X-Ray Installation Engineer

DEL MEDICAL INC Bloomingdale, IL

Bloomingdale, IL

Today

$50k - $65k/yr Full time Electrical Engineering Customer Support Field Service Engineer

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Job Description

Del Medical Inc. supports customers and healthcare partners with digital radiography and X-ray systems, and this role is built for people who enjoy solving technical problems and growing into field engineering. This hybrid position in Bloomingdale, IL includes a competitive salary (USD 50,000 to 65,000 per year), hands-on technical training, and mentorship from experienced engineers, with clear paths into installation, commissioning, and North America field service.

What you’ll do

In the Technical Support Specialist / X-Ray Installation Engineer role, you’ll start by learning and troubleshooting Del Medical X-ray and digital imaging systems, then build toward installing and commissioning equipment at healthcare facilities across North America.

Learn and troubleshoot Del Medical X-ray and digital imaging systems
Provide technical support to customers, distributors, dealers, and Field Service Engineers
Diagnose issues across electrical, mechanical, software, and system-related categories
Read and interpret electrical schematics, wiring diagrams, and technical documentation
Document troubleshooting activities and recommend corrective actions
Collaborate with Engineering and Manufacturing teams to improve products
Progress into installing, configuring, and commissioning X-ray systems at healthcare facilities
Perform mechanical assembly, electrical connections, system testing, and calibration
Train customers on equipment operation and basic maintenance
Travel throughout North America alongside experienced engineers

What you bring

Bachelor’s degree in Electrical Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Mechatronics, Robotics, Physics, Biomechanical Engineering, or a related technical field
Associate degree candidates or individuals with relevant technical experience will also be considered
Background in electronics troubleshooting, mechanical assembly, and electrical systems
Technical support experience, including work with manufacturing equipment and field service exposure
Robotics or automation experience is a plus
Ability to read electrical schematics and wiring diagrams
Familiarity with digital/analog electronics and electrical testing equipment
Basic computer and networking knowledge
Strong mechanical aptitude and problem-solving skills
Curious and eager to learn, hands-on and technically motivated
Customer-focused and professional, comfortable working independently and as part of a team
Interest in building a long-term engineering career

Benefits and support for your career

Competitive salary
Medical, Dental, and Vision Insurance
401(k)
LTD, STD, Life and AD&D Insurance
Paid time off and holidays
Hands-on technical training
Mentorship from experienced engineers
Career advancement opportunities
Collaborative team environment

Career growth opportunities

Technical Support Specialist II
X-Ray Installation Engineer
Field Service Engineer
Senior Field Service Engineer
Technical Trainer
Technical Service Manager

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1d ago

IT Support Specialist II

NOW Health Group INC Bloomingdale, IL

Bloomingdale, IL

1d ago

$60k - $77k/yr Full time Active Directory Desktop Support End User Support

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Job Description

NOW Health Group INC is hiring an IT Support Specialist II to deliver front line IT support and customer service to its user community in Bloomingdale, IL (onsite). In this role, you will handle first and second level troubleshooting across desktops, applications, networking, and related services, including remote hands-on support when needed.

You will support day-to-day requests through the IT Service Center (ITSC), manage ticket flow, and follow through to ensure issues are resolved to satisfaction. The position also includes contributing to the maintenance of server, WAN/LAN networking, and time critical application support, along with collaboration across IT peers and the broader user community.

What you’ll do

Respond to user support requests including ITSC phone coverage, email requests, face-to-face requests, and network/system outage support.
Open ITSC tickets, monitor the ITSC queue, and provide status updates.
Conduct follow-up calls to confirm satisfactory resolution of user issues.
Build and maintain working relationships with IT peers and members of the user community.
Assist with imaging, installation, configuration, and testing of the desktop environment.
Provide first and second level support for desktop hardware and software problems, including identifying sources and trends to help prevent repeat occurrences.
Diagnose and support printer and printing issues at first and second level.
Support Webex meeting services at first and second level.
Support the Jabber IM environment at first and second level.
Support the Office 365 environment at first and second level.
Provide first and second level support for Fruitful Yield store locations and the corporate headquarters, and support all NOW Health Group locations.
Recommend improvements to product and service support levels.
Assist in maintaining and supporting the server environment.
Assist in maintaining and supporting the WAN/LAN networking environment.
Support time critical application issues such as the Order Fulfillment environment.
Work independently on projects and support other project teams as needed.
Some weekend, off hours, and on-call support may be required.
Perform other duties as assigned.

Required background

Previous Support/Help Desk experience required.
Computer Science or related IT discipline coursework required.
Broad knowledge and experience with end user computing, thin client, Citrix desktop, and PC and MAC hardware/software applications required.
WAN/LAN networking experience is a plus.
Server Systems Administration / Active Directory experience is a plus.
General knowledge of adds, changes, and deletions to Cisco VoIP environments is a plus.
Previous experience analyzing networking issues with a telecom company is a plus.
Ability to support the NOW Health Group smartphone environment is a plus.
Service Now administration is a plus.

Education and experience

Bachelor’s degree (B.A.) from a four-year college or university, or at least five years of related experience and/or training; or an equivalent combination of education, technology certifications, and experience.
A broad technology background is critical.

Safety responsibilities

Supports a culture of safety and follows all workplace health and safety procedures.
Responsible for safety performance in respective area.
Ensures implementation, adherence to, and enforcement of workplace health and safety requirements.
Ensures activities are completed to promote and enforce safe behaviors by supervisors and employees.
Ensures injury prevention efforts are effectively implemented.
Fulfills responsibilities as outlined in the company safety management plan.

Technologies you may work with

ITSC
Citrix desktop
PC, MAC
Thin client
WAN/LAN
Webex
Jabber IM
Office 365
Order Fulfillment environment
Active Directory
Cisco VoIP
Service Now
Cisco VoIP Environments

Salary: USD 60,100 - 76,500 per year. Experience level: 5 years minimum.

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Support Jobs in Bloomingdale, IL

Technical Support Specialist / X-Ray Installation Engineer

IT Support Specialist II

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