Support Jobs in Bradenton, FL

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IT Support Desk Technician

First Watch Bradenton, FL

Bradenton, FL

Today

Full time Application Support Computer Skills End User Support

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Job Description

First Watch is looking for an IT Service Desk Technician to deliver dependable, tier 1 support across the organization. If you enjoy helping users get back to work quickly, you will play a key role in resolving incidents, installing and supporting systems, and maintaining strong documentation while working from Bradenton, FL (onsite). The restaurant support process runs 7 days a week, with peak days on weekends, and the schedule may require availability for evenings and weekends.

What you’ll do

Handle daily IT requests in an incident management application/ticketing system to ensure tickets are managed and resolved in alignment with internal SLA expectations.
Provide timely, professional, and courteous support to the user community, including remote troubleshooting for software, hardware, database, and applications.
Perform incident triage and resolution, diagnosing issues and escalating as needed.
Administer and support Active Directory, including desk side assistance and user support activities.
Manage and maintain the SolarWinds RMM N-Central tool.
Troubleshoot and resolve PC and POS hardware, software, and telecommunication issues effectively and on time.
Provide Office 365 end user support and support third-party application installs.
Support POS/Aloha, including escalation and coordination with vendors.
Coordinate vendor escalations and dispatch when external support is required.
Install and support the MS Office suite for end users.
Follow First Watch IT Policies and Procedures, including completing tasks associated with the daily opening checklist as directed by IT Leadership.

What you bring

Associate’s degree in Information Technology (or related field) OR 4 years of relevant work experience.
Experience working with an incident ticketing system.
Knowledge of MS Office products, Office 365, Azure AD, Windows AD, and TCP/IP networks with network equipment.
Ability to work evenings and on weekends.

Tools and technologies you’ll use

SolarWinds RMM N-Central, Office 365, Azure AD, Windows AD, TCP/IP networks, network equipment, MS Office suite, POS/Aloha, and an incident management application/ticketing system.

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