Support Jobs in Bridgehampton, NY

1 job found

Include remote jobs

Today

IT Support Specialist

JL Estimating Bridgehampton, NY

Bridgehampton, NY

Today

$50 - $150/hr Contract Active Directory Computer Skills End User Support

Apply Now

Job Description

The IT Support Specialist role at JL Estimating provides remote or hybrid part-time support as needed, with an emphasis on resolving end-user issues and maintaining core IT infrastructure for day-to-day operations.

Role Overview

This is a contract position based in Bridgehampton, NY with a hybrid arrangement. The scope includes troubleshooting hardware, software, and network concerns, while supporting users through help desk workflows and maintaining accurate documentation for support activity.

Location and Schedule

Work location: Hybrid remote in Bridgehampton, NY 11932
Job type: Contract
Expected hours: No more than 5.0 hours per week

Compensation

Pay: $50.00 - $150.00 per hour

Responsibilities

Deliver technical support to end-users through help desk systems across 12 support sources and 3 jobsite locations, addressing hardware, software, and network issues promptly and efficiently
Troubleshoot computer hardware problems for desktops, laptops, mobile devices, printers, and related peripherals
Manage user accounts and permissions using Active Directory and GPO (Group Policy Objects) to support secure access control
Support and troubleshoot Windows (including Windows Server), macOS, and Linux by diagnosing and resolving system errors
Handle network troubleshooting tasks involving LAN (Local Area Network), TCP/IP, DNS, VPNs, firewalls, and TCP ports to maintain connectivity
Maintain documentation of support tickets, resolutions, and system configurations for accurate records and knowledge sharing
Coordinate with team members on equipment setup, software deployment, updates, and security patches to support system performance

Requirements

Microsoft Office suite knowledge to support productivity applications
Proven technical support experience with excellent customer service skills
Familiarity with help desk systems for ticket management and issue tracking
Expertise in computer networking concepts including LAN/WAN setup, TCP/IP, DNS, VPN configuration, firewalls, and TCP ports
Proficiency supporting Windows (including Windows Server) and troubleshooting macOS, with basic Linux skills as a plus
Ability to troubleshoot hardware issues across computer components and peripherals
Experience troubleshooting software across operating systems and applications
Knowledge of Active Directory for user administration and security policies
Understanding of GPOs for centralized management of user settings in Windows environments
Skills in analyzing system logs and error reports to identify root causes
Excellent communication skills for clear explanations and effective collaboration with team members and end-users

Tools and Technologies

Microsoft Office
Help desk systems
Active Directory
GPO (Group Policy Objects)
Windows, Windows Server, macOS, Linux
LAN (Local Area Network), TCP/IP, DNS (Domain Name System)
VPNs (Virtual Private Networks), firewalls, TCP ports
System logs

Benefits

Flexible schedule
Relocation assistance

View full job page →

Get Support Jobs in Bridgehampton, NY alerts

New Support Jobs in Bridgehampton, NY, daily.