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JL Estimating

IT Support Specialist

JL Estimating
Bridgehampton, NY $50 - $150/hr Contract Posted 13d ago
Active Directory Computer Skills End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services Network Support Remote Support Specialist Technical Support Windows Windows Support
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Job Description

The IT Support Specialist role at JL Estimating provides remote or hybrid part-time support as needed, with an emphasis on resolving end-user issues and maintaining core IT infrastructure for day-to-day operations.

Role Overview

This is a contract position based in Bridgehampton, NY with a hybrid arrangement. The scope includes troubleshooting hardware, software, and network concerns, while supporting users through help desk workflows and maintaining accurate documentation for support activity.

Location and Schedule

  • Work location: Hybrid remote in Bridgehampton, NY 11932
  • Job type: Contract
  • Expected hours: No more than 5.0 hours per week

Compensation

  • Pay: $50.00 - $150.00 per hour

Responsibilities

  • Deliver technical support to end-users through help desk systems across 12 support sources and 3 jobsite locations, addressing hardware, software, and network issues promptly and efficiently
  • Troubleshoot computer hardware problems for desktops, laptops, mobile devices, printers, and related peripherals
  • Manage user accounts and permissions using Active Directory and GPO (Group Policy Objects) to support secure access control
  • Support and troubleshoot Windows (including Windows Server), macOS, and Linux by diagnosing and resolving system errors
  • Handle network troubleshooting tasks involving LAN (Local Area Network), TCP/IP, DNS, VPNs, firewalls, and TCP ports to maintain connectivity
  • Maintain documentation of support tickets, resolutions, and system configurations for accurate records and knowledge sharing
  • Coordinate with team members on equipment setup, software deployment, updates, and security patches to support system performance

Requirements

  • Microsoft Office suite knowledge to support productivity applications
  • Proven technical support experience with excellent customer service skills
  • Familiarity with help desk systems for ticket management and issue tracking
  • Expertise in computer networking concepts including LAN/WAN setup, TCP/IP, DNS, VPN configuration, firewalls, and TCP ports
  • Proficiency supporting Windows (including Windows Server) and troubleshooting macOS, with basic Linux skills as a plus
  • Ability to troubleshoot hardware issues across computer components and peripherals
  • Experience troubleshooting software across operating systems and applications
  • Knowledge of Active Directory for user administration and security policies
  • Understanding of GPOs for centralized management of user settings in Windows environments
  • Skills in analyzing system logs and error reports to identify root causes
  • Excellent communication skills for clear explanations and effective collaboration with team members and end-users

Tools and Technologies

  • Microsoft Office
  • Help desk systems
  • Active Directory
  • GPO (Group Policy Objects)
  • Windows, Windows Server, macOS, Linux
  • LAN (Local Area Network), TCP/IP, DNS (Domain Name System)
  • VPNs (Virtual Private Networks), firewalls, TCP ports
  • System logs

Benefits

  • Flexible schedule
  • Relocation assistance

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