Support Jobs in Bridgeton, MO

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SPECTRUM Bridgeton, MO

Bridgeton, MO

Today

Full time Customer Service Customer Support Phone Support

Customer Service Representative | Technical Support provides phone-based assistance for residential customers in Bridgeton, MO.

Answer inbound calls and support customers with the goal of strengthening the connection between Spectrum and residential clients
Deliver customer support by phone for Internet and Voice issues
Troubleshoot technical problems related to Internet and phone service repair
Handle basic billing inquiries and assist with payments
Manage difficult customer feedback and communicate a strong understanding of Spectrum services

High school diploma or equivalent
Ability to work a variety of schedules, including nights, weekends, and holidays
Ability to read, write, speak, and understand English

6+ months of customer service or related experience
6+ months of basic technical support experience
6+ months of heavy volume phone experience
6+ months working with computers and software applications
MS Office and computer skills, including typing
Skills in communication, organization, time management, and customer service
Personal strengths: dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

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