Customer Service Representative | Technical Support

Customer Service Representative | Technical Support provides phone-based assistance for residential customers in Bridgeton, MO.

Responsibilities

• Answer inbound calls and support customers with the goal of strengthening the connection between Spectrum and residential clients
• Deliver customer support by phone for Internet and Voice issues
• Troubleshoot technical problems related to Internet and phone service repair
• Handle basic billing inquiries and assist with payments
• Manage difficult customer feedback and communicate a strong understanding of Spectrum services

Requirements

• High school diploma or equivalent
• Ability to work a variety of schedules, including nights, weekends, and holidays
• Ability to read, write, speak, and understand English

Technologies

• MS Office
• Computer skills
• Typing
• Computers
• Software applications

On-site details

• Location: Bridgeton, MO (onsite)
• Work setting: 100% on-site
• Shift start time: shifts start between 1pm–3pm

Preferred qualifications

• 6+ months of customer service or related experience
• 6+ months of basic technical support experience
• 6+ months of heavy volume phone experience
• 6+ months working with computers and software applications
• MS Office and computer skills, including typing
• Skills in communication, organization, time management, and customer service
• Personal strengths: dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

What Customer Service Representatives enjoy most

• Continuously learning and applying that knowledge to customer service outcomes
• Identifying customer needs, creating solutions, and resolving problems
• Delivering a best-in-class experience that leaves a positive impression
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team