Phone Support

Phone Support Jobs

632 jobs found

Today

Help Desk Technician

Tekman Software Solutions, Inc. Acworth, GA 🇺🇸 Remote

Acworth, GA

Today

$23k - $78k/yr Full time Customer Support End User Support Hardware Support

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Job Description

Tekman Software Solutions, Inc. is seeking an entry-level Help Desk Technician for a full-time remote role based in Acworth, GA. This position supports users by diagnosing hardware and software issues, providing clear guidance, and delivering service that reflects a professional customer support experience.

Role Overview

As a Help Desk Technician, you will handle incoming customer inquiries through phone, email, or chat. You will troubleshoot technical problems, explain solutions in a step-by-step manner, and ensure each request is properly documented. The role also includes assisting with network access and connectivity issues while maintaining a friendly and helpful communication style.

Key Responsibilities

Respond to user inquiries via phone, email, or chat
Troubleshoot and resolve hardware and software issues
Provide step-by-step solutions for technical problems
Assist users with network access and connectivity challenges
Document and track issues in the help desk system
Collaborate with IT team members to improve service delivery
Maintain a friendly and helpful demeanor at all times
Participate in training sessions to enhance technical knowledge

Required Qualifications

High school diploma or equivalent
Strong communication and interpersonal skills
Basic understanding of computer systems and networks
Ability to work independently in a remote environment
Excellent problem-solving skills and attention to detail
Willingness to learn and adapt to new technologies
Customer service experience is preferred but not required

Helpful Skills and Experience

Familiarity with help desk software and ticketing systems is a plus

Technologies

Help desk software
Ticketing systems

Compensation and Location

The position is full-time and remote in Acworth, GA. Salary range is USD 23,000 - 78,000 per year.

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

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Today

Help Desk Technician

CASA Sacramento Sacramento, CA 🇺🇸 Remote

Sacramento, CA

Today

$40k - $49k/yr Full time Customer Support End User Support Hardware Support

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Job Description

CASA Sacramento is hiring a Help Desk Technician to deliver remote technical support to users in Sacramento, CA. If you enjoy helping people get unstuck and want a role that blends hands-on troubleshooting with clear customer communication, this position offers a salary range of USD 39,600 - 48,500 per year.

What you’ll do

You will be the go-to resource for remote support by answering requests and working through technical problems across hardware, software, and networks. Using phone, email, and chat, you will diagnose issues, apply fixes, and guide users through resolutions.

Respond to user inquiries and provide technical support via phone, email, and chat
Diagnose and resolve hardware, software, and network issues
Document and track user issues using a ticketing system
Assist with setup and configuration of new devices
Provide training and support on software applications and tools
Collaborate with other IT team members to enhance service delivery

What we’re looking for

This role is best suited for someone with a strong support background and the ability to troubleshoot effectively while communicating clearly. Because the work is remote, you’ll also need to manage your time independently.

Proven experience in a technical support role or help desk environment
Strong knowledge of computer systems, mobile devices, and other tech products
Excellent problem-solving skills and the ability to troubleshoot technical issues
Effective communication skills, verbal and written
Ability to work independently and manage time effectively in a remote environment

Nice to have

Experience with remote desktop applications and help desk software
Familiarity with ITIL concepts and practices
Certification in a relevant field (for example: CompTIA A+ or Microsoft Certified Professional)

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Information Technology Help Desk Technician

PaceMate™ Remote 🇺🇸 Remote

Remote

Today

$60k - $65k/yr Full time Cloud Platforms Computer Skills Device Management

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Job Description

PaceMate™ is hiring a full-time Information Technology Help Desk Technician for a fully remote role supporting end-users across a mix of everyday technical requests and more complex incidents. In this position, you’ll be the first point of contact for troubleshooting, system setup, and follow-through, working closely with the broader IT organization to keep users productive.

This role is hands-on and communication-focused, with responsibilities spanning software, hardware, and network issue diagnosis, documentation, and escalation when needed. Remote work will require a private, quiet workspace and dependable connectivity to support phone-based requests.

Role Overview

Provide technical support and troubleshooting assistance to end-users via phone, email, or in person.
Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
Install, configure, and maintain computer systems, software, and peripheral devices.
Escalate complex issues to appropriate IT support teams and follow up on resolution.
Document, track, and monitor problems to ensure timely resolution and maintain accurate records of support requests and solutions.
Maintain and update technical documentation and knowledge base articles for user reference.
Provide training and guidance to end-users on new technologies and applications.
Collaborate with IT team members to improve systems, procedures, and overall efficiency.

Technologies You Will Use

Windows 10/11
Mac OS
Office 365
MS Azure
ESET A/V
Kaseya (VSA, BMS)
Barracuda
ZScaller
MS Intune
PowerShell

What You Bring

Proven experience as a Helpdesk Technician or in a similar position.
Proficiency troubleshooting and resolving technical issues related to computer systems, software, and hardware.
Strong knowledge of operating systems, network protocols, and software applications.
Excellent communication skills, including the ability to explain technical information in user-friendly language.
Customer-oriented approach focused on delivering high-quality service.
Relevant certifications or a degree in Information Technology or a related field is advantageous.

Compensation

Target compensation range: USD 60,000 - 65,000 per year.
Compensation may vary depending on education, certifications, and experience.

Benefits

Health and Prescription Coverage
Dental
Vision
Short-Term Disability
AD&D
Flexible Spending Account
Healthcare Savings Account
401k Retirement Savings
Discount Program
Employee Assistance Program
Financial Wellness Program
Paid Time Off
Legal Insurance
Hospital Indemnity
Critical Illness, and Accident Coverage

Remote Work and Work Environment

Primary responsibility includes handling user requests coming through various channels.
Possible project involvement: assisting in assigned projects.
Other tasks as assigned.
Remote role requires a dedicated workspace with privacy and a quiet environment due to phone-based support.
Reliable high-speed internet is required for seamless remote work.
Soft skills expectations include a pleasant demeanor, multitasking ability, and staying composed under pressure as the primary interface for the IT department.

Reporting Relationship

Supervised by: Cloud Architect / IT Manager
Supervises: None

Additional Requirements

Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
Connectivity: Maintain a reliable, high-speed internet connection at your residence.
Geographic restriction: Must reside and work exclusively within the contiguous United States.
Work authorization: Must be legally eligible to work in the United States.
Notification protocol: Inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. Address updates or temporary location requests require contacting PaceMate IT or HR. Additional details are available in the PaceMate official handbook.
Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (for example, encrypted external storage) or remain in the worker’s possession at all times. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management.

Physical Requirements

While performing duties, the employee is consistently required to remain in a stationary position, operate a computer or other office equipment, and frequently communicate with customers and employees.
Must exchange accurate information and effectively utilize voice over internet protocol.
Repetitive motions using fingers and forearms in data entry are required.

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Entry-Level IT Helpdesk Technician

Yelp Atlanta, GA 🇺🇸 Remote

Atlanta, GA

Today

$44k - $60k/yr Full time Computer Skills Customer Support End User Support

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Job Description

The IT Helpdesk team supports Yelp offices worldwide, and this Entry-Level IT Helpdesk Technician role focuses on fast, accurate issue resolution with strong employee customer service.

Responsibilities

Handle assigned Helpdesk tickets and work toward resolution for reported customer issues
Diagnose, troubleshoot, and resolve hardware and software problems; escalate when needed
Follow Service Level Agreements (SLAs) and maintain proper response times
Support global employees using phone, chat, and the inbound ticket queue
Monitor internal ticketing system notifications to respond proactively and communicate outages or system downtime
Participate in Helpdesk team projects and help ensure they are completed on time and to specification

Requirements

Excellent customer service skills with a collaborative attitude
Willingness to learn new technologies or working knowledge of: Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
Familiarity with writing technical documentation
Action-oriented approach with a strong understanding of ticket process, workflow, and queue management
Ability to work independently and within a team environment
Ability to prioritize and manage multiple tasks in a dynamic, high-paced work environment
Previous helpdesk experience is an asset
Located in the Eastern time zone of the United States

Technologies

Google Apps
Office 365 for Mac and PC
Active Directory
Software based telephony
Jira service desk
SSO

Benefits

You may be offered restricted stock units and benefits
Option to be fully remote in locations within the United States Eastern time zones

Compensation

Estimated salary range: USD 44,000 - 60,000 per year
Salary range may vary based on factors including external market benchmark data, geographic location, and years of experience

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Technical Support Specialist

Aspetto, Inc. Guam

Guam

Today

Full time Device Management End User Support Hardware Support

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Job Description

Aspetto, Inc. is hiring a Technical Support Specialist to deliver on-site Tier 1 and Tier 2 IT support for the NAVFAC CIO3 Office within the Marianas Area of Responsibility. The position primarily supports locations at Naval Base Guam and will cover helpdesk operations, troubleshooting, IT asset management, documentation, deployments, and mobile device and telecommunications support.

This full-time role is based on-site (remote work is not available) and aligns with NAVFAC Marianas operating hours, with coverage across multiple NAVFAC facilities as operational needs require.

Responsibilities

Provide Tier 1 and Tier 2 technical support to end users by phone, email, Microsoft Teams, and in person.
Receive, document, prioritize, troubleshoot, and resolve IT support tickets.
Act as the initial point of contact for user technical issues.
Troubleshoot password, workstation, peripheral, software, and connectivity problems.
Diagnose and resolve more advanced hardware, software, and localized network issues.
Install, configure, upgrade, and troubleshoot operating systems, software applications, workstations, and peripherals.
Escalate complex technical issues to the appropriate support teams when needed.
Provide hands-on technical assistance throughout supported NAVFAC facilities.
Support enterprise ticketing and helpdesk systems and maintain accurate ticket documentation.
Assist with provisioning, configuring, securing, troubleshooting, and maintaining enterprise mobile devices.
Support Mobile Device Management (MDM) activities.
Coordinate telecommunications requirements, including VoIP systems, telephone lines, service requests, and phone assignments.
Assist with IT equipment deployments and coordinate user technology requirements.
Track and maintain IT hardware, software licenses, workstations, peripherals, and multifunction devices.
Support the full IT asset lifecycle from receipt and deployment through disposition.
Maintain accurate IT asset databases, inventory records, and equipment documentation.
Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and user reference guides.
Prepare user communications related to outages, system changes, upgrades, and new IT capabilities.
Provide administrative and operational support to the CIO3 IT Office.
Maintain records, files, reports, and other IT administrative documentation.

Requirements

U.S. Citizen
Minimum 3 years of IT helpdesk, desktop support, technical support, or related IT experience preferred.
Hands-on experience troubleshooting computer hardware, software, peripherals, and user connectivity issues.
Experience working with enterprise helpdesk or IT ticketing systems.
Experience supporting or administering Mobile Device Management (MDM) environments.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong verbal and written communication skills.
Ability to read and interpret technical documentation, policies, procedures, and user manuals.
Ability to prepare professional correspondence, reports, and technical documentation.
Ability to work independently in an on-site customer environment.
Experience troubleshooting computer hardware, and software: 2 years (Required).
Mobile Device Management (MDM) platforms: 1 year (Required).

Technologies

Microsoft Office, Outlook, Word, Excel, PowerPoint
Microsoft Teams
Mobile Device Management (MDM)
VoIP

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Tuition reimbursement
Vision insurance

Certification Requirement

CompTIA Security+ (required prior to onboarding)
EC-Council Certified Network Defender (CND) (required prior to onboarding)
GIAC Foundational Cybersecurity Technologies (GFACT) (required prior to onboarding)
GIAC Security Essentials Certification (GSEC) (required prior to onboarding)

Security Clearance

Candidates must possess an active Tier 3 (T3) security clearance/investigation eligibility or be able to obtain the required interim eligibility prior to beginning work.
Employment is contingent upon meeting all applicable government security requirements.
Confidential (Preferred)

Physical Requirements

Ability to stand and walk for extended periods
Ability to work on rough or uneven surfaces
Ability to bend, crouch, stoop, and reach as required
Ability to climb ladders when necessary to access IT equipment
Ability to lift and move IT equipment weighing up to 25 pounds

Work Schedule and Location

Full-time, 40 hours per week
Monday through Friday
Schedule aligned with NAVFAC Marianas operating hours
On-site position; remote work is not available
Federal holidays observed in accordance with the applicable government schedule
Location: Guam, GU (onsite)
Primary support at Naval Base Guam, including:
- Nimitz Hill
- Naval Base Guam
- Other NAVFAC Marianas facilities as operationally required
Candidates must have reliable transportation to travel between supported locations.

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Today

Air Compressor Technical Support Specialist

Atlas Copco Group Bay Minette, AL

Bay Minette, AL

Today

Full time Customer Support Field Service Hardware Support

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Job Description

Provide technical support, training, and field assistance for Quincy rotary and reciprocating compressed air products.

Responsibilities

Deliver technical assistance and product expertise for Quincy rotary and reciprocating systems
Support Field Service Technicians, distributors, and end users with maintenance, service, and training
Help customers find the technical information needed to support Quincy Compressor performance
Keep technical knowledge current on new products, modifications, and warranty policies
Maintain up-to-date product documentation for the Technical Service Department
Produce daily reports of field problems received by phone and email
Provide training for service technicians and distributors in service school and in the field when needed
Provide training for internal teams and the distribution network
Complete special projects or assignments aligned with department and division goals
Administer remote monitoring platform ICONS
Accompany service technicians to customer sites to perform air audits
Compile field data and construct reports in a timely manner
Assist with Industrial Air Piping design and modifications
Perform Quality Air Auditing
Perform Compressor Power Consumption Audits
Troubleshoot networking and connectivity for compressed air equipment

Requirements

High School Degree required; Mechanical or Civil Engineering degree preferred
2 years’ experience in a relevant role preferred
Knowledge of compressed air products and services
Technical expertise and strong problem-solving ability
Excellent phone skills
Strong computer skills
Excellent customer service and interpersonal skills
CAD experience preferred but not required
Able to move about the facility (standing, walking) and occasionally be on customer sites depending on location
Travel required domestically and internationally, up to 40% maybe required

Technologies

ICONS
CAD

Benefits

Individual learning opportunities, world-wide job opportunities, and on-the-job training
Company vehicle, work clothes, and specialty tools
High standards for workplace safety
Fair compensation package
Health insurance, paid leave, and retirement benefits
Diverse, collaborative environment focused on being valued, proud, empowered, respected, developed, and rewarded

Location

On-site role reporting into Bay Minette, Alabama

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Help Desk Technician

TRU Infusion Phoenix, AZ

Phoenix, AZ

Today

$45k - $55k/yr Full time Active Directory End User Support Hardware Support

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Job Description

TRU Infusion is hiring a Help Desk Technician for an on-site IT role in Phoenix, AZ. In this position, you will deliver Tier 1 support to employees and help keep day-to-day technology running smoothly across company and client environments.

This role combines hands-on troubleshooting with documentation, coordination, and ongoing support improvements. You will work with the IT Director while also handling issues independently, contributing to a reliable support experience as the team supports business operations and continued growth.

Role Overview

On-site in Phoenix, AZ (in person)
First-level technical support for employees and operational technology needs
Support delivered via phone, Microsoft Teams, remote desktop, and an IT ticketing system
Ability to work early morning shifts to support operations
Limited remote work opportunities and occasional travel within Arizona

Responsibilities

Provide Tier 1 support through phone, Microsoft Teams, remote desktop, and the ticketing system
Document work performed and maintain accurate ticket records
Create and update internal knowledge base articles
Coordinate with vendors for warranty repairs and technical support
Maintain hardware and software inventory
Participate in an on-call rotation (typically one week per month)
Assist with technology projects as assigned
Help ensure IT security and compliance requirements are maintained for company and client needs

Requirements

Experience supporting Windows 10/11, macOS, Android, and iOS devices
Familiarity with imaging and deploying new computer systems
Experience with workstation setup, configuration, and break/fix troubleshooting
Working knowledge of Active Directory and Microsoft Entra ID
Basic network connectivity understanding and troubleshooting, including TCP/IP, DNS, VPN, and LAN
Experience using an IT ticketing system to document and manage support requests
Experience providing remote support using remote desktop tools
Familiarity with Microsoft 365 administration; Google Workspace experience is a plus
1–3 years of recent IT Help Desk or Desktop Support experience
Strong problem-solving and troubleshooting skills
Ability to multitask, prioritize, and manage multiple requests in a timely manner
Professional demeanor, positive attitude, and strong communication and interpersonal skills
Ability to work independently and contribute to a small IT team
Self-motivated and dependable, with willingness to learn
Associate degree in Information Technology or a related field is highly desired
A+ certification is a plus
Ability to lift up to 50 lbs